Enable operational leadership to fine-tune their teams and concentrate on the metrics that drive the right results and behaviours.
Identify spare capacity and dynamically balance work based on real-time availability and forecasted demand.
Mitigate risks to SLAs and reduce unnecessary front-line contact through priority distribution.
Not only do your teams become empowered through QStory’s Employee Engagement module; but by bridging the divide between frontline teams and back office colleagues, you can all benefit from the flexibility and fungibility of resources that this offers. A short gap in schedules or a dip in actual demand can be automatically turned into an opportunity to clear some of that backlog, or prioritise some of those high-value emails, without risking your service levels.
Unlock the full potential of your back office teams and experience the difference QStory can make. Request your demo or speak to our team to discuss features, benefits and price plans.
A UK bank finds 36 hours of extra capacity each day through accurate schedule fit
Team Leaders save 7 hours each week through automated admin
A UK bank removed the need of 75 hours of overtime every week
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