Customer Success Stories

Jet2’s SMART teams now deliver 87% more coaching time per agent and save 45 days annually through automated reporting, transforming operations for their 1,000+ home-based agents.
Jet2, the UK’s largest tour operator, had a vision to become the UK’s leading home-working contact centre. To achieve this they wanted to enhance their visibility of productivity and performance, while giving agents simple channels of communication and a self-service app.
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NatWest identify and repurpose over 400,000 hours of idle time a year, whilst reducing attrition by 43%
Facing rigid manual processes, NatWest, one of the UK’s largest banks, sought to empower its colleagues to deliver a better customer experience whilst also being more proactive in how to manage on-the-day activities
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Nationwide achieved a 75% reduction in lateness and saved over 30 hours of manual effort each month through automated reporting
Nationwide, the UK’s largest building society, needed to free its planning team from manual tasks and give their multi-skilled agents more control over their shifts.
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