Jet2’s SMART teams now deliver 87% more coaching time per agent and save 45 days annually through automated reporting, transforming operations for their 1,000+ home-based agents.
Jet2, the UK’s largest tour operator, had a vision to become the UK’s leading home-working contact centre. To achieve this they wanted to enhance their visibility of productivity and performance, while giving agents simple channels of communication and a self-service app.
