I’m seeing signs of people getting used to their new reality, or at least the current version of it; the…
We are in uncharted territory with this ever evolving Coronavirus situation. After our CEO Paddy Coleman made the decision to…
Homeworking is one of those subjects that comes up year after year for contact centre managers. Long seen as a…
Company builds on its long standing commitment to customer success. QStory, the UK’s first Real-Time Automation provider has appointed Tony…
Having spent a few years working with contact centres of varying sizes on their CCaaS platform investment, it was only…
As part of my job, I introduce companies and individuals to our proposition. When I introduce the company QStory, people…
I recently learnt that Gartner are retiring the term Workforce Optimisation and it made me consider what the term stands…
Our customers are telling us that what’s needed in call centres is the technology to enable flexibility working conditions to…
When was the last time contact centre resource planning made a significant leap forward? As an industry we’ve been “tinkering” around…
FOR IMMEDIATE RELEASE: June 7th, 2019 Guildford, UK QStory Limited today announced SKWeston & Company (SKW) as a global reseller…
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