Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?
So, why forecast demand in your contact centre? Well, simply put, it creates a demand profile that planning teams in…
We’re proud to celebrate our third year as a Carbon Neutral business. Through our partnership with Carbon Neutral Britain, we’ve…
What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure?…
eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.
In a recent conversation with Sheri Greenhaus, Managing Partner of CrmXchange, QStory’s CEO Wayne Thornhill and CRO Simon Beck shed…
QStory is excited to reveal that for the second year in a row we have been awarded a Gold Medal…
We are proud to announce that QStory is one of the top 500 innovative companies featured in the UK Innovation…
In a groundbreaking stride towards enhancing the agent experience and transforming scheduling practices within contact centres, QStory proudly unveils Agent…
QStory has signed a partnership agreement with Resident Operations to enable the optimisation of workforce performance in ways that not…
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