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David Preece, Principal Solutions Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his…

Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?

Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

In response to the changing world of work, eBay is taking bold steps to empower their teammates with radical autonomy and flexibility.

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

Hear from NatWest on why QStory is a must-have part of their contact centre operation.