Software Solutions for Customer Service Operations

Solving pain points

At QStory, we listen to our customers, we hear what is creating pain in their organisation, whether it is a customer experience issue, an employee experience issue, a cost issue or a compliance issue.

Our customers transform their businesses with our world-leading technology, which drives change—better CX, better EX, better economies.

A better everyday for everyone.

Achieving Compliance

Automatically repurpose agent idle time to complete compliance training and individual training progress.
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Empowering Teams

Offer game-changing flexibility to your agents and equip your leaders with the tools they need to guarantee performance.
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Integrating Frontline and Back Office Teams

Eliminate workforce siloes and close the gap between frontline and back-office operations.
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Migrating WFM Platforms

De-risk your go-live and WFM migration with a real-time bridge between your legacy and upgraded systems.
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Reducing Shrinkage

Get ahead of shrinkage with an AI platform that finds and fills future idle time automatically.
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Transforming Customer Experiences

Deliver exceptional customer experiences with engaged teams and service level threat protection.
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QStory is a revelation which helps us understand quickly and easily, what happened and why, what’s happening and how we can optimise the day for a better plan. Day-to-day operations are easier, saving time and money. It helps frontline colleagues take control of their working lives. Easily the best tech innovation during my time in the contact centre.

Rating:
Operations Manager
UK Finance company