Workforce Management Scheduling Software

Plans change, your schedule adapts

We love it when a plan comes together but, truthfully, we also don’t sweat when it doesn’t.

QStory will create schedules and shifts that meet your forecasted demand and we’ll also constantly adjust that plan to meet the reality as the reality happens – in the front office, the back office, in branches and field services.

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Smarter Scheduling, Better Outcomes

Protect Service Levels

Mitigate risks to service by ensuring the right coverage at every interval, meeting customer demand without gaps or overload.

Repurpose Idle Time

Create opportunities to schedule offline activities like compliance training, coaching, and one-to-ones with team leaders.

Safeguard Customer Experience

Eliminate threats to customer experience with smarter scheduling that doesn’t just meet forecasted demand, but adapt to changes on-the-day.

Optimised schedules for your operations, teams, and customers

Create forecasts and demand profiles in QStory. From there, our platform will produce fully optimised schedules and shift patterns that meet the needs of your operations, your teams and, most importantly, your customers, across any and all channels that you support.

For a more comprehensive run-through of our scheduling tools, feel free to get in touch with our team with your questions, or request a demo.

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