Workforce Management Forecasting

Forecast with confidence & clarity

Contact centre forecasting can be a constant struggle with cumbersome spreadsheets, siloed data, and inaccurate predictions.

QStory’s Forecasting tool changes the game by offering an easy-to-use, powerful solution that forms the bedrock of your entire workforce management strategy, integrating fully with our Scheduling, Schedule Optimisation, Real-Time Management, and Employee Engagement modules.

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Intelligent Forecasting, Built for Reality

Simplify process

Swap error-prone manual uploads for a seamlessly integrated platform where you can easily smooth historical data anomalies and create a reliable forecast in minutes.

Plan for reality

Ensure your forecast reflects your true operational landscape by modelling different scenarios and using the Events Calendar to account for real-world variables.

Track accuracy

Measure what matters by tracking your forecast’s success rate against volume and AHT targets, giving you the clear, actionable insights needed to improve future accuracy.

Getting started is simple

Whether you’re new to QStory or have years of data, we make the transition seamless.

Import Historical Data: if you’re starting fresh, simply import your historical contact data, and our platform can begin generating intelligent forecasts right away.
Bring Your Own Forecast: already have a forecast you trust from Excel or another platform? No problem. You can easily import your existing forecast and leverage it within the QStory ecosystem.

For a more comprehensive run-through of our forecasting tool, feel free to get in touch with our team with your questions, or request a demo.

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