Employee Engagement Software for Contact Centres

Empower your people, protect your service

QStory gives your teams the flexibility they want, with the control you need. Our intelligent self-service solution puts agents in charge of their own schedules – empowering them to swap, slide, split shifts or breaks, and manage holiday and time-off requests – all within intelligent guardrails that you define.

Schedule changes are automatically approved and service-level safe, as the AI platform proactively checks what your coverage will allow, so there’s no risk to SLAs, no admin bottlenecks, and no delay. Regardless of your scheduling solution, all changes are written back to your schedules to ensure compliance and reporting accuracy.

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Agents who feel valued, empowered, and have greater autonomy are more present, more motivated, and more likely to stay. That’s not a secret.

With QStory’s agent app and platform, your team can request changes, report absence or lateness, and get instant answers, without needing to chase down a manager or fill out a form. Leaders stay in the loop in real-time. Agents feel heard, trusted, and supported. And your customers get better service from a happier, more empowered team.

For a more comprehensive run-through of our app and platform, feel free to get in touch with our team with your questions, or request a demo.

The work-life balance it affords me is AMAZING

eBay teammate

2024

25 %

reduction in attrition at eBay

6 %

increase in engagement levels at NatWest

43 actions

self-served by agents each month at Nationwide