Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer…

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

Hear from Jet2’s Head of Forecasting, Planning and MI, Louise Smith.

This on-demand webinar, originally from The Forum’s Customer, Strategy and Planning conference, showcases all the ways QStory boosts agent engagement.

Hear from NatWest on why QStory is a must-have part of their contact centre operation.