We are delighted that leading international industry analyst firm, Frost and Sullivan, has awarded QStory as the ‘Best Practice Product…
In our industry there has been massive investment over the past 10-12 years by companies to improve their real-time planning…
“Adherence” is another term, like “Shrinkage” that is thrown around the contact centre industry a great deal. It is held…
QStory and Domestic & General win Supplier & Client Partnership category at the Forum Awards QStory is delighted to announce…
The contact centre industry is one full of measurement and reporting. One of the main phrases that tends to get…
Let’s get straight to a definition: “Intraday automation is how we make the best use of agents’ time in a…
Sadly, we’ve all heard this before – another report on the long wait times at this time of year when…
Paddy Coleman, our CEO was in the news. He discussed the challenges ahead, and how best to mitigate them 2020…
Published 15 Nov 2020 by Technative.io More flexibility identified by intelligent, automated solutions will improve agents’ finances without pay rises…
Ben Drakeford, one of our Business Development Managers, speaks to a contact centre agent about what really motivates him I…
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