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Empowering Teammates in partnership with QStory
Articles, Webinars 21 Oct 2024

eBay’s Vision of “Radical Autonomy” for Their Frontline Teammates

eBay Webinar: Radical autonomy for eBay’s front line teammates. Hear from eBay’s Director of CTO Solutions, James Stewart.

Articles 02 Aug 2024

QStory Executive Interview with CrmXchange

In a recent conversation with Sheri Greenhaus, Managing Partner of CrmXchange, QStory colleagues shed light on QStory’s innovative approach to…

Articles 18 Jun 2024

QStory Receives Gold Medal for Sustainability from EcoVadis for 2024

QStory is excited to reveal that for the second year in a row we have been awarded a Gold Medal…

Articles 30 Apr 2024

QStory Recognised Among UK’s Top 500 in UKII Intelligence Report

We are proud to announce that QStory is one of the top 500 innovative companies featured in the UK Innovation…

Agent Flex
Articles 19 Sep 2023

Agent Empowerment Takes Centre Stage With QStory’s Agent Flex Software

In a groundbreaking stride towards enhancing the agent experience and transforming scheduling practices within contact centres, QStory proudly unveils Agent…

Articles 19 Sep 2023

Resilient Operations partner with QStory to help accelerate agent first workforce planning

QStory has signed a partnership agreement with Resident Operations to enable the optimisation of workforce performance in ways that not…

Articles 09 May 2023

QStory Receives Gold Medal for Sustainability from EcoVadis

EcoVadis is one of the world’s most comprehensive corporate sustainability rating tools – covering over 200 industries, 175 countries, and…

Articles 21 Feb 2023

It’s Official – QStory Is Carbon Neutral

At QStory, we’re committed to powering a better everyday – a level of dedication that extends far beyond the contact…

Articles 28 Nov 2022

It’s time to engage, enable and empower your contact centre agents

Contact centre agents are often a customer’s first point of interaction with a brand. So, overworked and unhappy staff have…

Articles 07 Nov 2022

Why aren’t contact centres keeping their agents happy?

Contact centres have an image problem. With staff turnover often running at double the national average and high levels of…

C-Cloud supplier
Articles 20 Sep 2022

QStory Becomes A Government G-Cloud 13 Cloud Supplier

We’re delighted to announce that we have become an approved Government Cloud supplier, making it easier for public sector organisations…

Articles 25 Jul 2022

How to know what happened yesterday – and why

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

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Articles, Case studies, Webinars 20 Oct 2026
How Enova Redefined Automation and Flexibility

Barry Jones, caught up with Enova International’s Jodi Maffitt to find out how implementing QStory transformed their 600-agent contact center operations in the US.

Articles 30 Sep 2026
How to Build an Agile Contact Center for the AI Era

At CCA’s Raising the Bar Annual Summit in Manchester, QStory hosted an industry panel on a critical mandate for modern operations: creating true workforce agility.

Articles, Case studies 01 Sep 2026
QStory & Nationwide’s Award-Winning Back Office Partnership

Earlier this year, QStory & Nationwide Building Society proudly received a Partnership Award at The Forum Awards. We recently caught up with The Forum to discuss key learnings from the awarded project and what’s next for enterprise workforce management.

Articles 20 Jul 2026
QStory Recognised at Frost & Sullivan’s Executive Leadership Banquet

QStory’s CEO & Co-Founder, Fiona Coleman, had the pleasure of collecting a Frost & Sullivan Best Practice Recognition award whilst attending Frost & Sullivan’s Executive Leadership Banquet in Orlando.

Articles 29 May 2026
A Decade of Powering a Better Everyday

On Wednesday, May 13th 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.

Articles 06 May 2026
Agentic AI vs Humans – The Cost to Our Industry

Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.

QSTV, Webinars 01 Apr 2026
Watch QStory’s Back Office Platform in Action

Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.

Articles 19 Feb 2026
The Case for Blending Front & Back Office Operations

Because, after all, customers don’t operate in siloes, and crises don’t unfold in tidy, departmental ‘buckets’.

Articles 17 Nov 2025
It’s Time the Back Office Stopped Running on Assumptions

David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts…

About QStory

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