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Articles 25 Jul 2022

How to free up your real-time teams by up to 90%

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

Articles 07 Jul 2022

How to get an accurate view of the on-the-day plan in your contact centre

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

Articles 20 Jun 2022

How to mitigate against volatility in your contact centre  

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre! In this episode, our…

Boosting agent engagement
Articles 30 May 2022

How to boost agent engagement and wellbeing whilst improving your productivity

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

Articles 09 May 2022

How to automatically manage TOIL and time owed balances

Welcome to Dear Dave, our video series showcasing how Intraday Automation can transform your contact centre. In this episode, our…

Articles 21 Apr 2022

How to book coaching and 1-2-1’s for your agents without impacting the customer

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre. In this second…

Articles 07 Apr 2022

How to reinvest idle agent time into valuable offline activities

Welcome to Dear Dave, our new video series showcasing how Intraday Automation can transform your contact centre! In this first…

Articles, Case studies 24 Mar 2022

Why NatWest loves QStory – 3 ways Intraday Automation transformed NatWest’s contact centres

When it comes to call centre planning, productivity and agent engagement are top priorities. For many firms, however, there are…

Articles 06 Dec 2021

How We’re Protecting You With The Cyber Essentials Scheme

We’re delighted to announce that QStory is now accredited with the UK National Cyber Security Centre’s (NCSC) government-backed scheme. It’s…

Articles 06 Dec 2021

We’re now ISO/IEC 27001 accredited

At QStory, we know that your data is everything. That’s why we go above and beyond to help ensure it’s…

Articles 19 Nov 2021

QStory – Proud to be a winner of Deloitte’s UK Technology Fast 50

We are delighted to be included as one of the fastest growing technology companies in 2021 in the Deloitte UK…

Articles 01 Nov 2021

Improving Agent Engagement and Wellbeing

Employees are leaving their companies in great numbers. According to a BBC report, 41 percent of workers are considering quitting or changing…

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Articles, Case studies, Webinars 20 Oct 2026
How Enova Redefined Automation and Flexibility

Barry Jones, caught up with Enova International’s Jodi Maffitt to find out how implementing QStory transformed their 600-agent contact center operations in the US.

Articles 30 Sep 2026
How to Build an Agile Contact Center for the AI Era

At CCA’s Raising the Bar Annual Summit in Manchester, QStory hosted an industry panel on a critical mandate for modern operations: creating true workforce agility.

Articles, Case studies 01 Sep 2026
QStory & Nationwide’s Award-Winning Back Office Partnership

Earlier this year, QStory & Nationwide Building Society proudly received a Partnership Award at The Forum Awards. We recently caught up with The Forum to discuss key learnings from the awarded project and what’s next for enterprise workforce management.

Articles 20 Jul 2026
QStory Recognised at Frost & Sullivan’s Executive Leadership Banquet

QStory’s CEO & Co-Founder, Fiona Coleman, had the pleasure of collecting a Frost & Sullivan Best Practice Recognition award whilst attending Frost & Sullivan’s Executive Leadership Banquet in Orlando.

Articles 29 May 2026
A Decade of Powering a Better Everyday

On Wednesday, May 13th 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.

Articles 06 May 2026
Agentic AI vs Humans – The Cost to Our Industry

Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.

QSTV, Webinars 01 Apr 2026
Watch QStory’s Back Office Platform in Action

Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.

Articles 19 Feb 2026
The Case for Blending Front & Back Office Operations

Because, after all, customers don’t operate in siloes, and crises don’t unfold in tidy, departmental ‘buckets’.

Articles 17 Nov 2025
It’s Time the Back Office Stopped Running on Assumptions

David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts…

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