Online resources

To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.

Functional Always active

The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.

Preferences

The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.

Statistics

The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.

Marketing

The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.

Dear Dave Live – utilising idle time, automating agent requests and much more

Video – How to boost agent wellbeing whilst improving productivity

How to automatically manage TOIL and time owed balances

Video – How to automatically Manage TOIL and Time Owed Balances

How to book coaching and 1-2-1’s for your agents without impacting the customer

Video – How to book staff training without disrupting service levels

How to reinvest idle agent time into valuable offline activities

Video – How to utilise idle time without risking service levels

Why NatWest loves QStory – 3 ways Intraday Automation transformed NatWest’s contact centres

Webinar – How NatWest transformed productivity and the agent experience with QStory

How We’re Protecting You With The Cyber Essentials Scheme

We’re now ISO/IEC 27001 accredited