David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts following discussions…
QStory has earned Frost & Sullivan’s 2025 Europe Enabling Technology Leadership Recognition for our strong performance in the workforce management (WFM) industry.
We are proud to announce that QStory has been awarded a Silver Medal by EcoVadis for 2025, placing in the top 15% of all companies rated globally for sustainability.
At this year’s SWPP Annual Conference, a consistent theme emerged: the urgent need to evolve from legacy scheduling practices and to empower agents to achieve their best work.
Barry Jones, Product Director at QStory, shares his thoughts on what a truly agile, AI-enabled service operation looks like.
David Preece, Principal Solutions Consultant at QStory shares his thoughts on solving the back-office challenge.
Flexible working arrangements are essential for modern contact centers, but how flexible are your schedules for fully flexible agents?
Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer service. The…
So, why forecast demand in your contact centre? Well, simply put, it creates a demand profile that planning teams in organisations can schedule their call centre…
We’re proud to celebrate our third year as a Carbon Neutral business. Through our partnership with Carbon Neutral Britain, we’ve…
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