{"id":17809,"date":"2026-04-01T16:54:50","date_gmt":"2026-04-01T15:54:50","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=17809"},"modified":"2026-05-20T16:55:25","modified_gmt":"2026-05-20T15:55:25","slug":"demo-back-office-platform","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2026\/04\/01\/demo-back-office-platform\/","title":{"rendered":"Watch QStory\u2019s Back Office Platform in Action"},"content":{"rendered":"\n<p>This month, QStory\u2019s <a href=\"https:\/\/www.linkedin.com\/in\/david-preece-17788422\/\" target=\"_blank\" rel=\"noreferrer noopener\">David Preece<\/a> presented a tech showcase of our Back Office platform for <a href=\"https:\/\/theforum.social\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Forum\u2019s<\/a> Virtual Customer Strategy &amp; Planning Conference.\u00a0If you missed the live session, you can catch the full presentation below!<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n\n<\/div><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Summary of QStory&#8217;s Back Office Demonstration<\/h2>\n\n\n\n<p>For too long, back office planning in contact center operations has been treated as a bit of a <a href=\"https:\/\/qstory.ai\/blog\/2025\/back-office-assumptions\/\">guessing game<\/a>. Grappling with disconnected systems, manual workload tracking and a real lack of visibility of accurate average handling times (AHT), leading to businesses unable to correctly rightsize their operations, missed service level agreements (SLAs) and rising overtime costs.<\/p>\n\n\n\n<p>QStory\u2019s <a href=\"https:\/\/qstory.ai\/platform\/back-office-workforce-management\/\">Work Item Manager<\/a> acts like a \u2018back office ACD\u2019, helping businesses to replace vague assumptions with reliable data, bringing total visibility of workloads.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Introducing the Benefits of Work Item Manager<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Seamless integration<\/strong>: Tasks can either be uploaded simply via CSV file, or QStory can connect directly to systems such as Zendesk or Salesforce.<\/li>\n\n\n\n<li><strong>Intelligent prioritisation<\/strong>: QStory\u2019s platform automatically matches the most urgent items with the agents best skilled to handle them, helping to prevent teams from breaching service level agreements (SLAs).<\/li>\n\n\n\n<li><strong>Accurate tracking<\/strong>: Work Item Manager accurately captures true handling times, logs task statuses and records agent activity, providing full reports on schedule adherence and productivity.&nbsp;<\/li>\n\n\n\n<li><strong>Comprehensive insights<\/strong>: The platform features real-time and historical reporting, with configurable dashboards, queue summary and work item reports.<\/li>\n\n\n\n<li><strong>Blended operations<\/strong>: Through bringing true measurement to your back office tasks, QStory unlocks the power of a fully blended, agile workforce.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Next Up: Blended Operations with QStory<\/h2>\n\n\n\n<p>QStory will be carrying on this discussion at The Forum\u2019s in-person <a href=\"https:\/\/theforum.social\/events\/conferences\/2026-customer-strategy-planning-in-person\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Strategy &amp; Planning Conference<\/a> later this year. The team will be diving deeper into the benefits of <a href=\"https:\/\/qstory.ai\/blog\/2026\/why-to-blend-front-back-office-operations\/\">blended front and back office operations<\/a>, from dynamic resource flexibility and faster first-contact resolution (FCR) to achieving total visibility of performance and productivity across all teams and channels.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Ready to transform your back office operations? <a href=\"mailto:hello@qstory.ai\">Get in touch today<\/a> to learn more or to book a meeting with David.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Watch the full showcase of QStory&#8217;s Back Office platform, demonstrating our Work Item Manager, a &#8216;back office ACD&#8217;.<\/p>\n","protected":false},"author":13,"featured_media":17815,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[33,23],"tags":[103,107,105,106,104,14,113],"industry":[],"class_list":["post-17809","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qstv","category-webinars","tag-back-office","tag-back-office-automation","tag-back-office-operations","tag-back-office-planning","tag-back-office-software","tag-contact-center","tag-contact-center-transformation"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/17809","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=17809"}],"version-history":[{"count":1,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/17809\/revisions"}],"predecessor-version":[{"id":17810,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/17809\/revisions\/17810"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media\/17815"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=17809"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/categories?post=17809"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/tags?post=17809"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/industry?post=17809"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}