{"id":16988,"date":"2025-02-26T09:00:30","date_gmt":"2025-02-26T09:00:30","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=16988"},"modified":"2025-07-04T11:50:51","modified_gmt":"2025-07-04T10:50:51","slug":"new-research-agent-engagement-and-empowerment","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2025\/02\/26\/new-research-agent-engagement-and-empowerment\/","title":{"rendered":"New Research: Agent Engagement and Empowerment"},"content":{"rendered":"\n<p>Employees in contact centres who have control over their lives feel more valued, empowered and deliver better customer service. The question is how do you give them that autonomy and still provide the best customer experience?<\/p>\n\n\n\n<p>The <a href=\"https:\/\/www.contactbabel.com\/research\/\" target=\"_blank\" rel=\"noreferrer noopener\">UK Contact Centre Decision-Makers\u2019 Guide 2025<\/a> explores the latest insights on agent engagement, empowerment, and gamification. The <a href=\"https:\/\/qstory.ai\/us\/customers\/natwest\/\">NatWest case study<\/a> featured in this report shows how they\u2019ve increased employee engagement with QStory, resulting in impressive improvements in eNPS and attrition.<\/p>\n\n\n\n<p>Download the full chapter below to explore the latest research and real-world success stories.<\/p>\n\n\n\r\n<div id=\"qstory-block_bfc2d2d48e0fff9c22da53bafb7910f5\" class=\"qstory-block-gated-content\" >\r\n\t<div class=\"content-gate\">\r\n\t\t<div class=\"content-gate__inner\">\r\n\t\t\t<div class='content-gate__main'><div class=\"content-gate__main\">\n<h2>Get the report now<\/h2>\n<\/div>\n<\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar 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