{"id":16739,"date":"2024-10-14T10:35:55","date_gmt":"2024-10-14T09:35:55","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=16739"},"modified":"2025-07-04T11:54:19","modified_gmt":"2025-07-04T10:54:19","slug":"empowering-teammates-how-ebay-plans-for-experience-to-deliver-customer-success","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2024\/10\/14\/empowering-teammates-how-ebay-plans-for-experience-to-deliver-customer-success\/","title":{"rendered":"Empowering Teammates: How eBay plans for experience to deliver customer success"},"content":{"rendered":"\n
\"\"<\/a><\/figure>\n\n\n\n

<\/p>\n\n\n\n

\n
Watch the webinar<\/a><\/div>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

In response to the changing world of work, eBay is taking bold steps to empower their teammates with radical autonomy and flexibility.<\/p>\n\n\n\n

In our recent webinar<\/a> with The Forum<\/a>, James Stewart, Director of CTP Solutions at eBay<\/a><\/strong>, and Simon Beck, CRO at QStory,<\/strong> discuss the company’s approach of removing the traditional barriers to productivity that limit agents’ ability to manage their own schedules. By giving their teams more control and trust, eBay has seen a significant boost in employee engagement, a more motivated workforce, and improved customer service outcomes. Watch the full webinar below<\/a>.<\/p>\n\n\n\n

\n

“We felt as if we removed all that barrier and noise that comes from not giving people autonomy, agency, trust, and flexibility, they would show up better when they’re speaking to customers, and they would show up more often.”
<\/strong>
\u2014 James Stewart, Director of CTP Solutions, eBay<\/p>\n<\/blockquote>\n\n\n\r\n

\r\n\t
\r\n\t\t
\r\n\t\t\t

Watch the webinar now<\/h2>\n<\/div>