{"id":16593,"date":"2024-07-31T09:29:52","date_gmt":"2024-07-31T08:29:52","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=16593"},"modified":"2024-11-05T10:57:12","modified_gmt":"2024-11-05T10:57:12","slug":"what-keeps-contact-centre-leaders-awake","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2024\/07\/31\/what-keeps-contact-centre-leaders-awake\/","title":{"rendered":"What Keeps Contact Centre Leaders Awake?"},"content":{"rendered":"\n<p>At QStory, our mission is to create a better everyday life for customer service professionals. By empowering our clients&#8217; agents with more autonomy, we ensure that they can deliver the best experience for their customers.<\/p>\n\n\n\n<p>In the final release of our thought leadership video series, Simon Separghan, former Managing Director of Customer Experience &amp; Contact at NatWest, discusses the importance of balancing the colleague experience with the customer experience.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignwide is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n\n<\/div><\/figure>\n\n\n\n<p>To learn more about our platform and how we help our customers to create a better everyday for their employees, email\u00a0<a href=\"mailto:hello@qstory.ai\">hello@qstory.ai<\/a>\u00a0or request a demo today.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>At QStory, our mission is to create a better everyday life for customer service professionals. By empowering our clients&#8217; agents with more autonomy, we ensure that they can deliver the best experience for their customers. In the final release of our thought leadership video series, Simon Separghan, former Managing Director of Customer Experience &amp; Contact [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":16594,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[33,23],"tags":[44,15,42,82,79,19],"industry":[90],"class_list":["post-16593","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qstv","category-webinars","tag-agent-wellbeing","tag-contact-centre","tag-contact-centre-transformation","tag-customer-experience","tag-customer-service","tag-employee-engagement","industry-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16593","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=16593"}],"version-history":[{"count":1,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16593\/revisions"}],"predecessor-version":[{"id":16595,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16593\/revisions\/16595"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media\/16594"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=16593"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/categories?post=16593"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/tags?post=16593"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/industry?post=16593"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}