{"id":16582,"date":"2024-07-22T14:57:36","date_gmt":"2024-07-22T13:57:36","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=16582"},"modified":"2024-11-05T10:57:39","modified_gmt":"2024-11-05T10:57:39","slug":"how-ai-will-increase-training-needs-for-colleagues","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2024\/07\/22\/how-ai-will-increase-training-needs-for-colleagues\/","title":{"rendered":"How AI Will Increase Training Needs for Colleagues"},"content":{"rendered":"\n<p>In the rapidly evolving landscape of customer service, AI and automation are revolutionising how we handle routine tasks. These technologies are taking over transactional activities, leaving contact centre teams with more complex demands that require a deeper level of emotional engagement. <\/p>\n\n\n\n<p>Ultimately, there is a growing need for investment in our colleagues&#8217; skills and capabilities to ensure they are equipped to meet these new challenges effectively. So, how and where do you find the time needed to enhance your agents&#8217; capabilities?<\/p>\n\n\n\n<figure class=\"wp-block-embed alignwide is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n\n<\/div><\/figure>\n\n\n\n<p>In the fourth release of our thought leadership video series, Simon Separghan, former Managing Director of Customer Experience &amp; Contact at NatWest, shares insights on investing in skills and capabilities without disrupting the customer experience.<\/p>\n\n\n\n<p>To learn more about how QStory\u2019s innovative functionality is making this possible, email <a href=\"mailto:hello@qstory.ai\">hello@qstory.ai<\/a>\u00a0or request a demo today.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In the rapidly evolving landscape of customer service, AI and automation are revolutionising how we handle routine tasks. These technologies are taking over transactional activities, leaving contact centre teams with more complex demands that require a deeper level of emotional engagement. Ultimately, there is a growing need for investment in our colleagues&#8217; skills and capabilities [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":16588,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[33,23],"tags":[47,13,15,40,41,39],"industry":[90],"class_list":["post-16582","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qstv","category-webinars","tag-agent-training","tag-ai","tag-contact-centre","tag-contact-centre-automation","tag-contact-centre-planning","tag-workforce-management","industry-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=16582"}],"version-history":[{"count":8,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16582\/revisions"}],"predecessor-version":[{"id":16592,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16582\/revisions\/16592"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media\/16588"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=16582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/categories?post=16582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/tags?post=16582"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/industry?post=16582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}