{"id":16511,"date":"2024-05-14T13:45:11","date_gmt":"2024-05-14T12:45:11","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=16511"},"modified":"2024-11-05T10:59:01","modified_gmt":"2024-11-05T10:59:01","slug":"reducing-colleague-attrition-with-qstory","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2024\/05\/14\/reducing-colleague-attrition-with-qstory\/","title":{"rendered":"Reducing Colleague Attrition with QStory"},"content":{"rendered":"\n<p>In the first release of our new series capturing NatWest\u2019s QStory experience, Simon Separghan, Former Managing Director of Customer Experience &amp; Contact at NatWest, discusses how empowering colleagues with more autonomy has significantly reduced attrition rates from 65% to 22% over a 12 month period.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n\n<\/div><\/figure>\n\n\n\n<p>To learn more about our platform and how we help our customers to create a better everyday life for their employees, contact <a href=\"mailto:hello@qstory.ai\">hello@qstory.ai<\/a> or request a demo now!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In the first release of our new series capturing NatWest\u2019s QStory experience, Simon Separghan, Former Managing Director of Customer Experience &amp; Contact at NatWest, discusses how empowering colleagues with more autonomy has significantly reduced attrition rates from 65% to 22% over a 12 month period. To learn more about our platform and how we help [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":16516,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[33,23],"tags":[44,72,15,19],"industry":[90],"class_list":["post-16511","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-qstv","category-webinars","tag-agent-wellbeing","tag-attrition","tag-contact-centre","tag-employee-engagement","industry-banking"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16511","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=16511"}],"version-history":[{"count":9,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16511\/revisions"}],"predecessor-version":[{"id":16522,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/16511\/revisions\/16522"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media\/16516"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=16511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/categories?post=16511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/tags?post=16511"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/industry?post=16511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}