{"id":13000,"date":"2020-03-04T14:36:17","date_gmt":"2020-03-04T14:36:17","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=13000"},"modified":"2020-03-04T14:36:17","modified_gmt":"2020-03-04T14:36:17","slug":"homeworking-as-the-new-normal","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2020\/03\/04\/homeworking-as-the-new-normal\/","title":{"rendered":"Homeworking as the new normal"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Homeworking is one of those subjects that comes up year after year for contact centre managers. Long seen as a critical emerging trend, remote agents should be the future of all contact centre operations. Whilst some companies have shown a little reluctance to accept flexible working, the Coronavirus outbreak<\/span>\u00a0means that all companies will have to explore ways in which to mitigate the impact the virus has on their workforce.<\/p>\n<p><span style=\"font-weight: 400;\">Our COO, <strong><a href=\"https:\/\/www.linkedin.com\/in\/fiona-coleman-7b98a012\/\">Fiona Coleman<\/a><\/strong> highlights, \u201cMany of our customers have embraced homeworking as a key strategy for their business, long before the Coronavirus appeared last year. The flexibility that the <strong><a href=\"https:\/\/qstory.ai\/us\/?wp-nocache=true\">QStory<\/a><\/strong> solution gives their agents, with the transparent level of management to their team-leaders and managers has made the transition painless. It\u2019s also improved customer experience and improved <strong>employee engagement<\/strong> along with reducing their costs. It\u2019s a triple winner for them.\u201d<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Whilst Coronavirus may create many lasting changes in the workplace, homeworking has always seemed to be, for many contact centres the perfect set-up. We will continue to support our customers and employees with flexible working.<\/span><\/p>\n<p><strong>If you are considering adopting homeworking as a more permanent measure in your contact centre, get in touch <a href=\"https:\/\/qstory.ai\/us\/?wp-nocache=true\">here<\/a>.<\/strong><br \/>\n<strong>For further insight, take a look at our WEM whitepaper here.<\/strong><br \/>\n<strong>We are social, follow us <a href=\"https:\/\/www.linkedin.com\/company\/qstory-ltd\/?viewAsMember=true\">here.<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Homeworking is one of those subjects that comes up year after year for contact centre managers. Long seen as a critical emerging trend, remote agents should be the future of all contact centre operations. Whilst some companies have shown a little reluctance to accept flexible working, the Coronavirus outbreak\u00a0means that all companies will have to [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":13006,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[],"industry":[],"class_list":["post-13000","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/13000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=13000"}],"version-history":[{"count":0,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/13000\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media\/13006"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=13000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/categories?post=13000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/tags?post=13000"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/industry?post=13000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}