Company builds on its long standing commitment to customer success.<\/b><\/p>\n
QStory, the UK\u2019s first Real-Time Automation provider has appointed Tony D\u2019Cruze as Customer Success Manager. In this newly created role, Tony will support QStory customers with their real-time intraday management solutions to ensure customers expectations are met and exceeded. The Customer Success Team forms a strategic part of the company\u2019s customer-centric approach and is perfectly timed to meet QStory\u2019s growth plans.\u00a0<\/span><\/p>\n Tony has lived and breathed contact centres for over 24 years, having started as an Agent working on the phones before developing and achieving success through a wide variety of contact centre roles – including Training, Resource Planning, Business Intelligence, Recruitment, Reward & Recognition – within the Financial and Outsourcing sectors. Tony has spent the last 7 years as a Consultant in the technology vendor space.<\/span><\/p>\n Tony D\u2019Cruze said, <\/span>\u201c<\/span>I am delighted to have joined QStory at such an exciting time in its journey. The QStory solution, coupled with the strong, experienced team behind it is the perfect platform for success and it\u2019s a pleasure to be involved. Customer advocacy is key to our continued success and I will be passionate about building on QStory\u2019s excellent reputation and further cultivating an environment that puts customers\u2019 needs front and centre of everything we do.<\/span><\/i>\u201d<\/span><\/p>\n Commenting on the new appointment, Paddy Coleman, CEO of Qstory said, \u201c<\/span>It\u2019s fantastic to have Tony join the team! <\/span><\/i>Tony\u2019s holistic approach encompasses more than just customer service; it includes building true customer advocates for life. By growing the customer-centric culture throughout QStory, he will be responsible for continuing to foster the positive environment where our whole team is encouraged and accountable for putting customers first and exceeding their expectations.<\/span><\/i>\u201d<\/span><\/p>\n About QStory<\/b><\/p>\n QStory, based in Guildford, Surrey, is revolutionising the way call centres manage their real time activities. Their Real-Time Automation tool (ARTI), reporting analyst solution (Why Detector) and holiday automation approval application (AHA) are deployed in contact centres in the UK, Ireland, South Africa and the Americas. The QStory solutions were created after years of experience in delivering WFM projects globally and the realisation that traditional WFM platforms fall short in delivering the tools required by real-time teams. Their aim is to improve the contact centres\u2019 customers\u2019 experience and the working lives of the millions of call centre staff.<\/b><\/p>\n Press contacts:<\/b><\/p>\n Naila Basit at <\/b>press@qstory.ai<\/b> \/ 01483 685360<\/b><\/p>\n W: <\/b>qstory.ai\/us<\/b><\/a><\/p>\n E: <\/b>info@qstory.ai<\/b><\/a><\/p>\n