FOR IMMEDIATE RELEASE:<\/p>\n
June 7th<\/sup>, 2019 Guildford, UK<\/p>\n QStory Limited<\/a>\u00a0 today announced SKWeston & Company (SKW) as a global reseller of their suite of award winning, cloud-based intraday automation solutions.<\/p>\n SKW provides consultancy to contact centers worldwide, focusing on customer interaction and workforce optimization. \u00a0Through a suite of professional services around the optimisation of a contact centre\u2019s workforce, implementation of cloud platform software, IVR systems and more, they support organisations\u2019 contact centres to deploy state of the art tools.<\/strong><\/p>\n \u201cThe team at SKW through their consultative approach to contact center optimization and process improvement are a perfect match for QStory\u2019s model of client engagement\u201d says Paddy Coleman, CEO of QStory, \u201cSKW will be a valued partner to QStory internationally, surfacing the tangible value QStory can bring to a client\u201d<\/p>\n Steve Weston, Founder and Managing Partner at SKW identified QStory\u2019s AI enabled solutions as a technological step-up in workforce optimisation and customer experience which reduces clients\u2019 cost base, provides the management tools empower agents and creates agile management processes.<\/p>\n \u201cQStory is the enabler to deliver business process and cultural transformation within a contact center\u201d, explains Steve. \u201cThe QStory solution will rapidly become THE essential management tool for contact centers going forward and we are at the forefront of transforming our client\u2019s environments with the aid of QStory.\u201d<\/p>\n QStory solutions; ARTI (Automation Real-Time Intelligence), WEM (Workforce Engagement Management) and WhyDetector (automated reporting suite), predict when there won\u2019t be enough work for Contact Centre staff and automates valuable remedies, identifies service level risks and recommends ways to mitigate or prevent these.\u00a0 Agents are engaged via the QStory app with self-service access to their schedule, training programmes, holiday bookings, access to break-shifts, time banking and more.<\/p>\n About QStory<\/strong><\/p>\n QStory, nominated as \u201cOne to Watch\u201d at the\u00a0Everline Future 50 awards\u00a0in 2016, is revolutionising the way call centres manage their real time activities. The QStory solutions were created after years of experience in delivering WFM projects globally and the realisation that traditional WFM platforms fall short in delivering all the tools required by real-time teams.<\/p>\n ENDS<\/p>\n QStory \u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>SKWeston & Company<\/strong><\/p>\n W:\u00a0qstory.ai\/us<\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 W: skwestoncompany.org<\/p>\n E:\u00a0info@qstory.ai<\/a>\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 E:\u00a0 sweston@skwestoncompany.com<\/a><\/p>\n T: +44 (0) 1483 685360\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0T:\u00a0 +1-410-891-5799<\/p>\n","protected":false},"excerpt":{"rendered":" FOR IMMEDIATE RELEASE: June 7th, 2019 Guildford, UK QStory Limited\u00a0 today announced SKWeston & Company (SKW) as a global reseller of their suite of award winning, cloud-based intraday automation solutions. SKW provides consultancy to contact centers worldwide, focusing on customer interaction and workforce optimization. \u00a0Through a suite of professional services around the optimisation of a […]<\/p>\n","protected":false},"author":2,"featured_media":14098,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[13,6,14,15,10],"industry":[],"class_list":["post-12687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","tag-ai","tag-arti","tag-contact-center","tag-contact-centre","tag-wem"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/12687","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=12687"}],"version-history":[{"count":3,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/12687\/revisions"}],"predecessor-version":[{"id":17217,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/12687\/revisions\/17217"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media\/14098"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=12687"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/categories?post=12687"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/tags?post=12687"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/industry?post=12687"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}