{"id":12680,"date":"2019-05-31T20:01:46","date_gmt":"2019-05-31T19:01:46","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=12680"},"modified":"2025-03-14T12:26:26","modified_gmt":"2025-03-14T12:26:26","slug":"vintegrity-partners-with-qstory","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2019\/05\/31\/vintegrity-partners-with-qstory\/","title":{"rendered":"Press Release: Vintegrity partners with QStory"},"content":{"rendered":"<p><a href=\"https:\/\/qstory.ai\/us\/?wp-nocache=true\">QStory Limited<\/a> \u00a0today announced <a href=\"https:\/\/vintegritypartners.com\/\">Vintegrity Partners LLC<\/a> as a global reseller of their suite of award winning, cloud-based Intraday Automation solutions.<\/p>\n<p>Vintegrity Partners provides best-of-breed Workforce Optimization (WFO) software solutions for Contact Centres across the world.\u00a0 Their full suite of offerings includes sales, customised system design, engineering and implementation, project management, training consulting and ongoing maintenance support.<\/p>\n<p>\u201cWe are delighted to partner with such a well-respected and experienced team who provide high value workforce optimisation solutions to their clients\u201d says Paddy Coleman, CEO of QStory, \u201cVintegrity\u2019s provision of our dynamic and agile suite of AI-based products will allow their clients to leapfrog their competition, providing improved customer service and workforce engagement along with dramatic costs savings.\u201d<\/p>\n<p>Jim Minatra, Managing Partner at Vintegrity identified QStory products as the piece that is missing from many current WFO offerings.\u00a0 Having recognized their clients\u2019 growing needs for \u201cnew wave\u201d WFM: flexible scheduling, agent self-service and adaptive real-time scheduling, \u201cQStory\u2019s unique approach is the perfect \u201clite-touch\u201d technology which can be easily and quickly deployed to meet these needs,\u201d explains Jim.<\/p>\n<p>QStory solutions; ARTI (Automation Real-Time Intelligence), WEM (Workforce Engagement Management) and WhyDetector (automated reporting suite), predict when there won\u2019t be enough work for Contact Centre staff and automates valuable remedies, identifies service level risks and recommends ways to mitigate or prevent these, and engages agents via the WEM app with self-service access to their schedule, training programmes, holiday bookings, access to break-shifts, time banking and more.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>QStory Limited \u00a0today announced Vintegrity Partners LLC as a global reseller of their suite of award winning, cloud-based Intraday Automation solutions. Vintegrity Partners provides best-of-breed Workforce Optimization (WFO) software solutions for Contact Centres across the world.\u00a0 Their full suite of offerings includes sales, customised system design, engineering and implementation, project management, training consulting and ongoing [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":14098,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[5],"tags":[],"industry":[],"class_list":["post-12680","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/12680","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=12680"}],"version-history":[{"count":5,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/12680\/revisions"}],"predecessor-version":[{"id":17017,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/posts\/12680\/revisions\/17017"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media\/14098"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=12680"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/categories?post=12680"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/tags?post=12680"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/industry?post=12680"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}