{"id":1026,"date":"2020-04-21T14:30:46","date_gmt":"2020-04-21T14:30:46","guid":{"rendered":"https:\/\/qstory.ai\/us\/?p=1026"},"modified":"2023-10-13T14:03:57","modified_gmt":"2023-10-13T13:03:57","slug":"inner-circle-guide-to-contact-centre-remote-working-solutions","status":"publish","type":"post","link":"https:\/\/qstory.ai\/us\/blog\/2020\/04\/21\/inner-circle-guide-to-contact-centre-remote-working-solutions\/","title":{"rendered":"Inner Circle Guide to Contact Centre Remote Working Solutions"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Research: The Inner Circle Guide to Contact Centre Remote Working Solutions<\/h2>\n\n\n\n<p>The Inner Circle Guides are a series of analyst reports investigating key customer contact solutions.<\/p>\n\n\n\n<p>Up until very recently, the majority of UK contact centres worked in a traditional, centralised model, with fewer than 4% of agents working remotely at home on a permanent basis.<\/p>\n\n\n\n<p>Faced with the challenges of continuing to run contact centres in an environment decimated by coronavirus, many businesses are urgently implementing continuity plans which often involve remote working.<\/p>\n\n\n\n<p>This report aims to show how to do this effectively.<\/p>\n\n\n\n<p>Download your free copy now.<\/p>\n\n\n\r\n<div id=\"qstory-block_181107ba40996e0f42e4e2343b4748d1\" class=\"qstory-block-gated-content\" >\r\n\t<div class=\"content-gate\">\r\n\t\t<div class=\"content-gate__inner\">\r\n\t\t\t<div class='content-gate__main'><h2>Get the white paper now<\/h2>\n<\/div><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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