{"id":24,"date":"2023-09-13T13:00:26","date_gmt":"2023-09-13T12:00:26","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=24"},"modified":"2024-11-04T09:46:10","modified_gmt":"2024-11-04T09:46:10","slug":"blog","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/blog\/","title":{"rendered":"Resources"},"content":{"rendered":"\n<script>\n\tvar autocompleteEntries = [\n\t\t\"Agentic AI vs Humans \u2013 The Cost to Our Industry\",\"Watch QStory\u2019s Back Office Platform in Action\",\"Intraday Management: Why Manual Monitoring is Just Expensive Spectating\",\"QStory is Officially Good Business Charter Accredited\",\"QStory Renews Carbon Neutral Status for Fourth Consecutive Year\",\"The Case for Blending Front &amp; Back Office Operations\",\"It's Time the Back Office Stopped Running on Assumptions\",\"QStory Wins Frost &amp; Sullivan Europe Enabling Technology Leadership Award\",\"QStory Awarded EcoVadis Silver Medal for Sustainability for 2025\",\"Empowering Your Team, Without Compromising Your Service Levels\",\"Beyond the Crossroads: Redefining Customer Experience in an AI-Enabled World\",\"Bringing the Back-Office to Front of Mind: Achieving Visibility and Flexibility with QStory\",\"Smarter Schedules, Stronger Employee Engagement\",\"New Research: Agent Engagement and Empowerment\",\"Managing the unexpected in a contact centre\",\"QStory Marks Three Years as a Carbon Neutral Organisation\",\"In The Pursuit of (Employee) Happiness\",\"eBay\u2019s Vision of \u201cRadical Autonomy\u201d for Their Frontline Teammates\",\"Empowering Teammates: How eBay plans for experience to deliver customer success\",\"QStory Executive Interview with CrmXchange\",\"What Keeps Contact Centre Leaders Awake?\",\"How AI Will Increase Training Needs for Colleagues\",\"How to Balance the Cost to Serve with Agent Wellbeing\",\"How Technology Is Changing the Financial Services Industry\",\"How to Transform the Colleague Experience\",\"QStory Receives Gold Medal for Sustainability from EcoVadis for 2024\",\"Partnering with QStory\",\"AI in the Palm of Your Hand\",\"Reducing Colleague Attrition with QStory\",\"QStory Recognised Among UK's Top 500 in UKII Intelligence Report\",\"Webinar \u2013 Presenting Agent Flex, QStory\u2019s ground breaking new feature.\",\"Jet2 webinar: Lessons learnt from managing a home based workforce\",\"Agent Empowerment Takes Centre Stage With QStory\u2019s Agent Flex Software\",\"Resilient Operations partner with QStory to help accelerate agent first workforce planning\",\"Webinar - Why QStory is a Game Changer for the Agent Experience\",\"QStory Receives Gold Medal for Sustainability from EcoVadis\",\"It\u2019s Official \u2013 QStory Is Carbon Neutral\",\"Video - Finding the sweet spot between automation and control\",\"Video - Supporting the rise of the super agent\",\"Video - How to improve agent wellbeing with self serve instant breaks\",\"Video - How to make contact centres employers of choice\",\"Video - Is there such a thing as a technology silver bullet?\",\"Video - Improve the customer experience, without negatively affecting service levels\",\"Video - All of the insights, none of the number crunching\",\"It\u2019s time to engage, enable and empower your contact centre agents\",\"Video - Wait...don't I already have IDA with my WFM? Nope!\",\"Why aren\u2019t contact centres keeping their agents happy?\",\"Video - How to reduce the cost to serve by removing manual tasks\",\"QStory Becomes A Government G-Cloud 13 Cloud Supplier\",\"Why are contact centres still failing their agents?\",\"How to know what happened yesterday \u2013 and why\",\"Video - How to know what happened yesterday, without the manual investigations\",\"How to free up your real-time teams by up to 90%\",\"Why are contact centres still failing their agents?\",\"How to get an accurate view of the on-the-day plan in your contact centre\",\"Video - How to automatically adjust the daily plan for absenteeism\",\"How to mitigate against volatility in your contact centre \u00a0\",\"Video - How to mitigate against volatility in your demand and supply\",\"Video - How to free up your real-time teams by 90%\",\"How to boost agent engagement and wellbeing whilst improving your productivity\",\"Dear Dave Live - utilising idle time, automating agent requests and much more\",\"Video - How to boost agent wellbeing whilst improving productivity\",\"How to automatically manage TOIL and time owed balances\",\"Video - How to automatically Manage TOIL and Time Owed Balances\",\"How to book coaching and 1-2-1\u2019s for your agents without impacting the customer\",\"Video - How to book staff training without disrupting service levels\",\"How to reinvest idle agent time into valuable offline activities\",\"Video - How to utilise idle time without risking service levels\",\"Why NatWest loves QStory \u2013 3 ways Intraday Automation transformed NatWest\u2019s contact centres\",\"Webinar - How NatWest transformed productivity and the agent experience with QStory\",\"How We\u2019re Protecting You With The Cyber Essentials Scheme\",\"We're now ISO\/IEC 27001 accredited\",\"QStory - Proud to be a winner of Deloitte's UK Technology Fast 50\",\"Improving Agent Engagement and Wellbeing\",\"Webinar - How your business can fight back against volatile demand\",\"Report - Best Practices for Product Leadership in WFM and IDA\",\"QStory awarded Frost & Sullivan\u2019s Best Practices Global Product Leadership Award\",\"Why agents love QStory\",\"Data visualisation made easy with QStory\",\"Why team leaders love QStory\",\"Why business leaders use QStory\",\"Why operations teams love QStory\",\"Improving staff wellbeing using QStory\",\"Hybrid working made easy with QStory\",\"Why planning teams love QStory\",\"A natural evolution\u2026 software and automation replaces what people can\u2019t do\",\"What is adherence?\",\"Winners! Real Time Automation category of The Forum awards\",\"Technology Showcase on The Forum\",\"What is shrinkage?\",\"What is Intraday Automation?\",\"An agent perspective from Domestic and General\",\"A director perspective from Domestic and General\",\"Will HMRC\u2019s new DG embrace new tools available to support staff to cope with their annual demand surge?\",\"How Domestic and General transformed their call centre with Intraday Automation\",\"Agility The Superpower For Contact Centres In 2021\",\"Will I stay or will I go?\",\"Now is the Time for Contact Centres to Embrace Innovative Technology\",\"Why workforce agility is a MUST for any contact centre in 2021\",\"Finalists! 2020 Engage Awards\",\"Remote working - staff attrition will increase. Beware!\",\"UK National Contact Center Awards\",\"UK workers positive about new tech\",\"Office Avoidance? It's the commute that scares employees - not Covid!\",\"Utilities: Reduce Customer Effort, Raise CX\",\"Press Release: Davies Hickman Partners and QStory\",\"Press Release: QStory appoints Ben Drakeford\",\"CX and the financial sector\",\"Don't imprison your agents!\",\"Travel | Bookings on the up\",\"Transformation in Insurance\",\"COVID-19 & Finance Sector\",\"Customer trust is built by delivering on promises\",\"Could Remote Working Point a Way Forward for the Travel Industry?\",\"Dynamic Capacity Planning in a Covid World\",\"In 7 weeks the contact centre industry established a \u201cnew normal\u201d\",\"My First Month On The Job; Call Centres, Coronavirus & QStory\",\"Congratulations to Louise Smith from Jet2.com and Jet2holidays.com\",\"Press Release: QStory appoints David O\u2019Reilly to board as Non-Executive Director\",\"Inner Circle Guide to Contact Centre Remote Working Solutions\",\"How to avoid new points of failure\",\"Seeing signs of people getting used to their new reality\",\"Upland Rant & Rave and QStory | Partner Webinar\",\"Three ways we are making homeworking work for us\",\"Homeworking as the new normal\",\"Press Release: QStory appoints Tony D'Cruze as Customer Success Manager\",\"Level up with QStory\",\"Why Real-Time Automation is the rocket for your business\",\"From Workforce Optimisation to Workforce Engagement Management\",\"The Future is Flexible Working\",\"Our Industry is Transforming\",\"Press Release:  QStory and SKWeston partner to bring the industry THE essential management tool\",\"Press Release: Vintegrity partners with QStory\",\"Don't Believe The Hype! Let's Talk Real Innovation.\",\"4 crucial things to safeguard your CX\",\"5 must-have technologies for effective Workforce Engagement Management\",\"Real-Time Management: Gaining Real Efficiencies In Your Contact Centre\",\"Guide: How Intraday Automation Can Help Your Call Centre\",\"5 Ways To Improve Contact Centre Performance\"\t];\n<\/script>\n\n<div id=\"\" class=\"qstory-block-blog-archive\" style=\"margin-top: var(--wp--preset--spacing--30);margin-bottom: var(--wp--preset--spacing--30);\">\n\t<div class=\"blog-archive container\" data-per-page=\"12\" data-current-page=\"1\" data-current-term=\"\" data-max-pages=\"12\">\n\t\t<div class=\"blog-archive__loader\">\n\t\t\t<div class=\"qstory-loader\">\n\t\t\t\t<div><\/div>\n\t\t\t\t<div><\/div>\n\t\t\t\t<div><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"blog-archive__actions\">\n\t\t\t<div class=\"blog-archive__search\">\n\t\t\t\t<form>\n\t\t\t\t\t<label for=\"qs-search\" class=\"sr-only\">Type here to search&#8230;<\/label>\n\t\t\t\t\t<input type=\"text\" spellcheck=false autocorrect=\"off\" autocomplete=\"off\" autocapitalize=\"off\" placeholder=\"Type here to search...\" id=\"qs-search\" name=\"qs-search\" required value=\"\">\n\t\t\t\t\t<button type=\"submit\">\n\t\t\t\t\t\t<span class=\"sr-only\">Search Now<\/span>\n\t\t\t\t\t\t<span class=\"qstory-icon\" data-icon=\"search\"><\/span>\n\t\t\t\t\t<\/button>\n\n\t\t\t\t\t\t\t\t\t<\/form>\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"blog-archive__category-group\">\n\t\t\t\t\t<label for=\"qs-industry\">Industry<\/label>\n\t\t\t\t\t<select name=\"qs-industry\" id=\"qs-industry\">\n\t\t\t\t\t\t<option value=\"\">Any<\/option>\n\t\t\t\t\t\t<option value=\"90\" >Banking<\/option><option value=\"88\" >BPO<\/option><option value=\"91\" >Insurance<\/option><option value=\"87\" >Retail<\/option><option value=\"92\" >Travel &amp; Tourism<\/option><option value=\"89\" >Utilities<\/option>\t\t\t\t\t<\/select>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"blog-archive__category-group\">\n\t\t\t\t\t<label for=\"qs-category\">Resource Type<\/label>\n\t\t\t\t\t<select name=\"qs-category\" id=\"qs-category\">\n\t\t\t\t\t\t<option value=\"\">Any<\/option>\n\t\t\t\t\t\t<option value=\"5\" >Articles<\/option><option value=\"24\" >Case studies<\/option><option value=\"33\" >QSTV<\/option><option value=\"23\" >Webinars<\/option><option value=\"4\" >White papers<\/option>\t\t\t\t\t<\/select>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t<div class=\"blog-archive__category-group\">\n\t\t\t\t<label for=\"qs-year\">Year<\/label>\n\t\t\t\t<select name=\"qs-year\" id=\"qs-year\">\n\t\t\t\t\t<option value=\"\">Any<\/option>\n\t\t\t\t\t<option value=\"2026\" >2026<\/option><option value=\"2025\" >2025<\/option><option value=\"2024\" >2024<\/option><option value=\"2023\" >2023<\/option><option value=\"2022\" >2022<\/option><option value=\"2021\" >2021<\/option><option value=\"2020\" >2020<\/option><option value=\"2019\" >2019<\/option><option value=\"2018\" >2018<\/option><option value=\"2016\" >2016<\/option><option value=\"2015\" >2015<\/option>\t\t\t\t<\/select>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t<div class=\"blog-archive__main post-grid\">\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/05\/06\/agentic-ai-vs-humans\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"300\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2026\/05\/Agentic-AI-vs-Humans.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"06 May 2026\">06 May 2026<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/05\/06\/agentic-ai-vs-humans\/\">Agentic AI vs Humans \u2013 The Cost to Our Industry<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/05\/06\/agentic-ai-vs-humans\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>Fiona Coleman, QStory Co-Founder &#038; CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/04\/01\/demo-back-office-platform\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"337\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2026\/04\/QStory-Tech-Showcase-Mar-2026.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/qstv\/\" rel=\"category tag\">QSTV<\/a>, <a href=\"https:\/\/qstory.ai\/us\/blog\/category\/webinars\/\" rel=\"category tag\">Webinars<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"01 Apr 2026\">01 Apr 2026<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/04\/01\/demo-back-office-platform\/\">Watch QStory\u2019s Back Office Platform in Action<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/04\/01\/demo-back-office-platform\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>Watch the full showcase of QStory&#8217;s Back Office platform, demonstrating our Work Item Manager, a &#8216;back office ACD&#8217;.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/30\/effective-intraday-management-proactive-reforecasting\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"335\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2026\/04\/Intraday-blog-image.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"30 Mar 2026\">30 Mar 2026<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/30\/effective-intraday-management-proactive-reforecasting\/\">Intraday Management: Why Manual Monitoring is Just Expensive Spectating<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/30\/effective-intraday-management-proactive-reforecasting\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>Barry Jones, Product Director at QStory, shares his thoughts on the critical shift from reactive intraday management, to proactive intraday control.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/24\/qstory-good-business-charter-accredited\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"316\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2026\/03\/Good-Business-Charter-Accredited-2026-Landscape.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"24 Mar 2026\">24 Mar 2026<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/24\/qstory-good-business-charter-accredited\/\">QStory is Officially Good Business Charter Accredited<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/24\/qstory-good-business-charter-accredited\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>QStory has officially been accredited by the Good Business Charter. The recognition reflects our commitment to doing business the right way.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/13\/qstory-carbon-neutral-2026\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"426\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2026\/03\/Carbon-neutral-2026.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"13 Mar 2026\">13 Mar 2026<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/13\/qstory-carbon-neutral-2026\/\">QStory Renews Carbon Neutral Status for Fourth Consecutive Year<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/13\/qstory-carbon-neutral-2026\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>In partnership with Carbon Neutral Britain, QStory have completed an audit of our environmental footprint and offset our emissions through the Climate Fund\u2122 Portfolio.\u00a0<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/02\/19\/why-to-blend-front-back-office-operations\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"375\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2026\/02\/Front-Office-Back-Office.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"19 Feb 2026\">19 Feb 2026<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/02\/19\/why-to-blend-front-back-office-operations\/\">The Case for Blending Front &amp; Back Office Operations<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/02\/19\/why-to-blend-front-back-office-operations\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>Because, after all, customers don\u2019t operate in siloes, and crises don\u2019t unfold in tidy, departmental \u2018buckets\u2019.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/11\/17\/back-office-assumptions\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/11\/Back-office-assumption-600x400.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/11\/Back-office-assumption-600x400.png 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/11\/Back-office-assumption-1024x683.png 1024w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/11\/Back-office-assumption-768x512.png 768w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/11\/Back-office-assumption-1536x1024.png 1536w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/11\/Back-office-assumption.png 1800w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"17 Nov 2025\">17 Nov 2025<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/11\/17\/back-office-assumptions\/\">It&#8217;s Time the Back Office Stopped Running on Assumptions<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/11\/17\/back-office-assumptions\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts following discussions&#8230;<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/10\/14\/qstory-frost-sullivan-award-2025\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"400\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/FS-Award-2025.svg\" class=\"attachment-medium size-medium\" alt=\"\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"14 Oct 2025\">14 Oct 2025<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/10\/14\/qstory-frost-sullivan-award-2025\/\">QStory Wins Frost &amp; Sullivan Europe Enabling Technology Leadership Award<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/10\/14\/qstory-frost-sullivan-award-2025\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>QStory has earned Frost &#038; Sullivan&#8217;s 2025 Europe Enabling Technology Leadership Recognition for our strong performance in the workforce management (WFM) industry.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/08\/01\/qstory-sustainability-award-2025\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"359\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/08\/EcoVadis-Silver-Medal-2025.svg\" class=\"attachment-medium size-medium\" alt=\"QStory EcoVadis Silver Medal Sustainability Rating July 2025\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"01 Aug 2025\">01 Aug 2025<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/08\/01\/qstory-sustainability-award-2025\/\">QStory Awarded EcoVadis Silver Medal for Sustainability for 2025<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/08\/01\/qstory-sustainability-award-2025\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>We are proud to announce that QStory has been awarded a Silver Medal by EcoVadis for 2025, placing in the top 15% of all companies rated globally for sustainability.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/07\/29\/empower-team-maintain-service-levels\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"327\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/07\/SWPP-Newsletter-Blog-Image-1-600x327.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/07\/SWPP-Newsletter-Blog-Image-1-600x327.png 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/07\/SWPP-Newsletter-Blog-Image-1-1024x559.png 1024w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/07\/SWPP-Newsletter-Blog-Image-1-768x419.png 768w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/07\/SWPP-Newsletter-Blog-Image-1-1536x838.png 1536w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/07\/SWPP-Newsletter-Blog-Image-1-2048x1117.png 2048w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"29 Jul 2025\">29 Jul 2025<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/07\/29\/empower-team-maintain-service-levels\/\">Empowering Your Team, Without Compromising Your Service Levels<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/07\/29\/empower-team-maintain-service-levels\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>At this year\u2019s SWPP Annual Conference, a consistent theme emerged: the urgent need to evolve from legacy scheduling practices and to empower agents to achieve their best work.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/06\/25\/redefining-customer-experience-in-an-ai-enabled-world\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"364\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/8522e305-d812-43b4-8ef7-9e6d8730eab6-600x364.jpg\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/8522e305-d812-43b4-8ef7-9e6d8730eab6-600x364.jpg 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/8522e305-d812-43b4-8ef7-9e6d8730eab6-1024x622.jpg 1024w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/8522e305-d812-43b4-8ef7-9e6d8730eab6-768x466.jpg 768w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/8522e305-d812-43b4-8ef7-9e6d8730eab6-1536x933.jpg 1536w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/06\/8522e305-d812-43b4-8ef7-9e6d8730eab6-2048x1243.jpg 2048w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"25 Jun 2025\">25 Jun 2025<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/06\/25\/redefining-customer-experience-in-an-ai-enabled-world\/\">Beyond the Crossroads: Redefining Customer Experience in an AI-Enabled World<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/06\/25\/redefining-customer-experience-in-an-ai-enabled-world\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>Barry Jones, Product Director at QStory, shares his thoughts on what a truly agile, AI-enabled service operation looks like.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-grid-item \">\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/05\/13\/bringing-the-back-office-to-front-of-mind-achieving-visibility-and-flexibility\/\" class=\"blog-grid-item__img\">\n\t\t\t\t\t\t\t<div class=\"blog-grid-item__img-wrapper \">\n\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"357\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/05\/Back-Office-image-from-Forum-600x357.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/05\/Back-Office-image-from-Forum-600x357.png 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/05\/Back-Office-image-from-Forum-1024x610.png 1024w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/05\/Back-Office-image-from-Forum-768x457.png 768w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/05\/Back-Office-image-from-Forum-1536x914.png 1536w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/05\/Back-Office-image-from-Forum-2048x1219.png 2048w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\n\t\t\t\t\t\t<div class=\"blog-grid-item__meta\">\n\t\t\t\t\t\t\t<span><a href=\"https:\/\/qstory.ai\/us\/blog\/category\/articles\/\" rel=\"category tag\">Articles<\/a><\/span>\n\t\t\t\t\t\t\t<time datetime=\"13 May 2025\">13 May 2025<\/time>\n\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<h3 class=\"blog-grid-item__title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/05\/13\/bringing-the-back-office-to-front-of-mind-achieving-visibility-and-flexibility\/\">Bringing the Back-Office to Front of Mind: Achieving Visibility and Flexibility with QStory<\/a><\/h3>\n\n\t\t\t\t\t\t<a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/05\/13\/bringing-the-back-office-to-front-of-mind-achieving-visibility-and-flexibility\/\" class=\"blog-grid-item__excerpt\">\n\t\t\t\t\t\t\t<p>David Preece, Principal Solutions Consultant at QStory shares his thoughts on solving the back-office challenge.<\/p>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"blog-archive__pagination\">\n\t\t\t<span>Previous Page<\/span><div class=\"numbers\"><span aria-current=\"page\" class=\"page-numbers current\">1<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/page\/2\/\">2<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/page\/3\/\">3<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/page\/4\/\">4<\/a>\n<span class=\"page-numbers dots\">&hellip;<\/span>\n<a class=\"page-numbers\" href=\"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/page\/10\/\">10<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/page\/11\/\">11<\/a>\n<a class=\"page-numbers\" href=\"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/page\/12\/\">12<\/a><\/div><a href=\"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/page\/2\/\" >Next page<\/a>\t\t<\/div>\n\n\t\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-24","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=24"}],"version-history":[{"count":9,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/revisions"}],"predecessor-version":[{"id":16734,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/24\/revisions\/16734"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=24"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}