{"id":17948,"date":"2026-10-28T17:42:22","date_gmt":"2026-10-28T17:42:22","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=17948"},"modified":"2026-10-28T17:42:22","modified_gmt":"2026-10-28T17:42:22","slug":"financial-services","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/industries\/financial-services\/","title":{"rendered":"Workforce Management for Financial Services Contact Centers"},"content":{"rendered":"    <style>\r\n        #qstory-block_67b8c75b0196a2abb681c47c5cf71b9e {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_67b8c75b0196a2abb681c47c5cf71b9e\" class=\"qstory-block-planning-top-banner\" >\r\n\t<div class=\"planning-top-banner\">\r\n\t\t<div class=\"planning-top-banner__inner\">\r\n\t\t\t<div class='planning-top-banner__content-top heading-small'><h1>Workforce Management for Financial Services Contact Centers<\/h1>\n<h2>Service levels and compliance, without the trade-off<\/h2>\n<p>QStory is a workforce management platform used by financial services organizations in the US and UK, including Enova International, NatWest, Nationwide Building Society and Direct Line Group. It covers forecasting, multi-modal scheduling, real-time intraday automation, back office and branch teams in one cloud-native system.<\/p>\n<p>In a regulated operation, the training, coaching and quality work that has to happen is usually the first thing sacrificed when the queues build. QStory does the opposite. It finds the quiet periods as the day unfolds and puts that work into them automatically, so service levels and required activity both hold.<\/p>\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/div>\n<\/div>\t\t\t\t<div class=\"planning-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/forecasting-2.svg' alt='' loading='lazy' \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_4df193e4c4bd3d0b6116c2aa81233867\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-white usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>What makes workforce management different in financial services?<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Training has to be documented<\/div><div class='usp-item__content'><p>Required compliance training has to be completed and documented, however busy the queues get.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Some conversations can&#8217;t be rushed<\/div><div class='usp-item__content'><p>Complaints, disputes, fraud claims and hardship conversations cannot be rushed to protect an average handle time.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>The work goes beyond the phones<\/div><div class='usp-item__content'><p>Work spans the contact center, the back office and, for banks and credit unions, the branch network.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_d319c6ef33bd877baf6b5cddb9e52edb\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-light-grey usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>Which financial services organizations use QStory?<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Enova International<\/div><div class='usp-item__content'><p><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/10\/20\/how-enova-redefined-automation-and-flexibility\/\">Enova International<\/a>, which provides online financial services to consumers and small businesses, runs its 600-agent US contact center on QStory, with time-off approvals and schedule moves automated and voluntary time off (VTO) offered with more precision.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>NatWest<\/div><div class='usp-item__content'><p><a href=\"https:\/\/qstory.ai\/us\/customers\/natwest\/\">NatWest<\/a>, one of the UK&#8217;s largest banks, identifies and repurposes over 400,000 hours of idle time a year for coaching and development, and reduced attrition from 65% to 22%.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Nationwide Building Society<\/div><div class='usp-item__content'><p><a href=\"https:\/\/qstory.ai\/us\/customers\/nationwide\/\">Nationwide Building Society<\/a>, the UK&#8217;s largest building society, won The Forum Partnership Award 2026 with QStory for its back office partnership, and records 1,000 fewer hours of lateness a month. Direct Line Group, the UK insurer, is also among QStory&#8217;s customers.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_2bc7a1fe57dbe5244c0136488d831fc8\" class=\"qstory-block-platform-image-content\" >\r\n\t<div class=\"platform-image-content\">\r\n\t\t<div class=\"platform-image-content__inner\">\r\n\t\t\t<div class=\"platform-image-content__main \">\r\n\t\t\t\t<div class=\"platform-image-content__content\"><h2>How does QStory protect required training and compliance time?<\/h2>\n<p>QStory balances live contact volumes against actual staffing, finds the periods where agents would otherwise be idle, and schedules training, coaching and one-on-ones into them automatically.<\/p>\n<p>It connects to your learning management system to track each person&#8217;s progress, so the training that has to be documented gets done inside the working day rather than piled up at the end of a quarter.<\/p>\n<p>More on this in <a href=\"https:\/\/qstory.ai\/us\/solutions\/achieving-compliance\/\">achieving contact center compliance<\/a>.<\/p>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"platform-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Compliance-1.svg\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"1\" data-to=\"0\" data-translatey=\"300\" data-easing=\"easeinout\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/themes\/qstory\/acf-blocks\/platform-image-content\/assets\/2x\/platform-future-bg.webp\" alt=\"\" loading=\"lazy\" class=\"bg-1\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-100\" data-easing=\"easeinout\"\/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_1e4e7c375e60d85d2ac42c69327b7dfe\" class=\"qstory-block-operations-testimonial\" >\r\n\t<div class=\"operations-testimonial \">\r\n\t\t<div class=\"operations-testimonial__inner scrollme\">\r\n\t\t\t<div class=\"operations-testimonial__content operations-testimonial__content--centered\">\r\n\t\t\t\t<span class=\"operations-testimonial__quote qstory-icon animateme\" data-icon=\"quote\" data-when=\"enter\" data-from=\"0.35\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><\/span>\r\n\t\t\t\t<div class=\"operations-testimonial__text animateme\" data-when=\"enter\" data-from=\"0.45\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><p>We need to evidence 15 hours of FCS approved training per colleague per year. It was a massive challenge to get this done, and in fact we never did, but now QStory handles it.<\/p>\n<\/div>\r\n\t\t\t\t<div class=\"operations-testimonial__stars animateme\" data-when=\"enter\" data-from=\"0.55\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\">\r\n\t\t\t\t\t<span class=\"sr-only\">Rating: <\/span>\r\n\t\t\t\t\t<span class=\"bg\"><\/span>\r\n\t\t\t\t\t<span class=\"rating\" style=\"width:100%\"><\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class='operations-testimonial__name animateme' data-when='enter' data-from='0.70' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>L&#038;D Manager<\/div><div class='operations-testimonial__role animateme' data-when='enter' data-from='0.80' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>Insurance company<\/div>\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"operations-testimonial__img-wrapper\">\r\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"795\" height=\"741\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial.webp\" class=\"main\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial.webp 795w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial-600x559.webp 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial-768x716.webp 768w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_63c5cc30a559404759e021b5bc284202\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-white usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>Can QStory manage back office and branch teams as well as the contact center?<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Where backlogs hide<\/div><div class='usp-item__content'><p>Case handling, payments, disputes and fulfillment carry service commitments of their own, and in financial services they often matter more than anything else on the list.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Back office work, routed and prioritized<\/div><div class='usp-item__content'><p>QStory&#8217;s Work Item Manager acts as a back office ACD, routing and prioritizing work items and reporting on them consistently alongside voice and digital channels. More on <a href=\"https:\/\/qstory.ai\/us\/platform\/back-office-workforce-management\/\">back office workforce management<\/a>.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Branches that share resources<\/div><div class='usp-item__content'><p>The same scheduling engine covers branch and field teams, so nearby locations can share resources instead of each carrying its own slack. See <a href=\"https:\/\/qstory.ai\/us\/solutions\/front-back-office-integration\/\">integrating frontline and back office teams<\/a>.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_b6b84a1cbb890e070b9e2864296d3114\" class=\"qstory-block-platform-image-content\" >\r\n\t<div class=\"platform-image-content\">\r\n\t\t<div class=\"platform-image-content__inner\">\r\n\t\t\t<div class=\"platform-image-content__main \">\r\n\t\t\t\t<div class=\"platform-image-content__content\"><h2>How does QStory protect service levels when demand spikes?<\/h2>\n<p>In financial services, demand arrives unplanned. A rate change, a systems outage, a fraud event or a storm can reshape a day in minutes. Planning alone cannot answer that, which is why QStory runs the day as well as plans it.<\/p>\n<p>QStory reforecasts the day continuously. When a shortfall appears it protects the queues and reschedules everything else; when a trough opens it moves offline work into it. Agents are nudged back on plan, and routine requests such as swaps and breaks are handled within rules your planners set and can see, so every automated change has a reason attached to it. Full detail on the <a href=\"https:\/\/qstory.ai\/us\/platform\/real-time\/\">real-time adherence and intraday automation<\/a> page.<\/p>\n<p><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/p>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"platform-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Schedule-optimisation.svg\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"1\" data-to=\"0\" data-translatey=\"300\" data-easing=\"easeinout\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/themes\/qstory\/acf-blocks\/platform-image-content\/assets\/2x\/platform-future-bg.webp\" alt=\"\" loading=\"lazy\" class=\"bg-1\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-100\" data-easing=\"easeinout\"\/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_9988fe4a2446693926bb9094f2d56ebb\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-light-grey usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>Is QStory secure enough for a regulated environment?<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Access and audit<\/div><div class='usp-item__content'><p>QStory supports role-based access control, audit logs and activity tracking.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Encryption<\/div><div class='usp-item__content'><p>Data is encrypted in transit and at rest.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Recognized frameworks<\/div><div class='usp-item__content'><p>QStory works to the compliance frameworks relevant to contact centers, including GDPR and ISO 27001, renewed this year and reported in the <a href=\"https:\/\/qstory.ai\/us\/esg-annual-update-2026\/\">2026 ESG update<\/a>. Ask our team for the security pack if your procurement process needs the detail.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\n<style>.fs-section{max-width:860px;margin:0 auto;padding:60px 30px 70px}.fs-section h2{font-family:'Merriweather',serif;font-weight:400;font-size:34px;line-height:1.2;color:#313131;margin:0 0 20px}.fs-section h3{font-size:20px;line-height:1.4;color:#313131;margin:34px 0 10px}.fs-section p{font-size:18px;line-height:1.65;color:#313131;margin:0 0 20px}.fs-section a{color:#D76E39}@media (max-width:768px){.fs-section{padding:40px 20px 50px}.fs-section h2{font-size:26px}}<\/style>\n\n\n\n<div class=\"wp-block-group fs-section is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is the best workforce management software for financial services contact centers?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Financial services buyers usually shortlist the large suites such as NICE, Verint and Calabrio alongside specialists. QStory&#8217;s case rests on three things: it is built intraday-first, so the day is corrected as it happens rather than reviewed afterward; it covers back office and branch work as well as the contact center; and it protects required training and coaching time instead of surrendering it to the queue. Enova International, NatWest, Nationwide Building Society and Direct Line Group run on QStory.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Do US financial services companies use QStory?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Enova International runs its 600-agent US contact center on QStory, using intraday automation, schedule optimization and employee engagement. In the UK, NatWest and Nationwide Building Society both use QStory, and Nationwide&#8217;s back office partnership with QStory won The Forum Partnership Award 2026.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can QStory help document required compliance training?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. QStory schedules training into periods when agents would otherwise be idle and connects to your learning management system to track completion, so the requirement is met inside the working day and the record exists to show it.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can QStory manage voluntary time off (VTO) without hurting service levels?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. Enova International uses QStory to be more precise about when it offers VTO, so agents get the time off they want without hurting customer service. Agents get schedule flexibility through the QStory app, within guardrails that stop schedule moves from damaging service levels.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does QStory cover back office and branch teams?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Yes. The Work Item Manager routes and prioritizes back office work like a contact center ACD, and the same scheduling engine covers branch and field teams.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How quickly do financial services teams see results?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers have recorded a 14.5% increase in adherence in their first year with QStory.<\/p>\n<\/div>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the best workforce management software for financial services contact centers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Financial services buyers usually shortlist the large suites such as NICE, Verint and Calabrio alongside specialists. QStory's case rests on three things: it is built intraday-first, so the day is corrected as it happens rather than reviewed afterward; it covers back office and branch work as well as the contact center; and it protects required training and coaching time instead of surrendering it to the queue. Enova International, NatWest, Nationwide Building Society and Direct Line Group run on QStory.\"}},{\"@type\":\"Question\",\"name\":\"Do US financial services companies use QStory?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. Enova International runs its 600-agent US contact center on QStory, using intraday automation, schedule optimization and employee engagement. In the UK, NatWest and Nationwide Building Society both use QStory, and Nationwide's back office partnership with QStory won The Forum Partnership Award 2026.\"}},{\"@type\":\"Question\",\"name\":\"Can QStory help document required compliance training?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes. 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QStory&#8217;s case rests on three things: it is built intraday-first, so the day is corrected as it happens rather than reviewed afterward; it covers [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":17947,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-17948","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17948","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=17948"}],"version-history":[{"count":2,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17948\/revisions"}],"predecessor-version":[{"id":17954,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17948\/revisions\/17954"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17947"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=17948"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}