{"id":17947,"date":"2026-10-28T17:42:08","date_gmt":"2026-10-28T17:42:08","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=17947"},"modified":"2026-10-28T17:42:08","modified_gmt":"2026-10-28T17:42:08","slug":"industries","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/industries\/","title":{"rendered":"Workforce Management by Industry"},"content":{"rendered":"    <style>\r\n        #qstory-block_681bddb19e34dfa30b168c17f132c043 {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_681bddb19e34dfa30b168c17f132c043\" class=\"qstory-block-planning-top-banner\" >\r\n\t<div class=\"planning-top-banner\">\r\n\t\t<div class=\"planning-top-banner__inner\">\r\n\t\t\t<div class='planning-top-banner__content-top heading-small'><h1>Workforce Management by Industry<\/h1>\n<h2>The same platform, wherever the pressure on the plan comes from<\/h2>\n<p>QStory runs in contact centers across financial services, travel, retail, utilities, technology and outsourcing. The platform is the same in each: forecasting, multi-modal scheduling, real-time intraday automation, back office and employee engagement in one cloud-native system.<\/p>\n<p>What changes is the pressure each industry puts on the plan, and which parts of the day are hardest to protect.<\/p>\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/div>\n<\/div>\t\t\t\t<div class=\"planning-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Integrating-frontline-back-office-teams-image.svg' alt='' loading='lazy' \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_9a8930fbb4d8d3bbbce6fe58fc7c398f\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-white usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>Financial services, travel and retail<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Financial services<\/div><div class='usp-item__content'><p>Banks, lenders and insurers have to document required training, give complaints, disputes and hardship conversations the time they need, and cover the back office and branch network as well as the phones. <a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/10\/20\/how-enova-redefined-automation-and-flexibility\/\">Enova International<\/a>, <a href=\"https:\/\/qstory.ai\/us\/customers\/natwest\/\">NatWest<\/a>, <a href=\"https:\/\/qstory.ai\/us\/customers\/nationwide\/\">Nationwide Building Society<\/a> and Direct Line Group use QStory. More on <a href=\"https:\/\/qstory.ai\/us\/industries\/financial-services\/\">workforce management for financial services<\/a>.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Travel and leisure<\/div><div class='usp-item__content'><p>Demand moves with weather, disruption and school vacations, and much of the workforce is home-based. <a href=\"https:\/\/qstory.ai\/us\/customers\/jet2\/\">Jet2<\/a> gives home-based contact center staff control of their schedules with QStory, and increased coaching time by 87%.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Retail and e-commerce<\/div><div class='usp-item__content'><p>Peak season concentrates a year of pressure into a few weeks, and flexibility is what keeps people through it. eBay reduced attrition by 25% using the QStory Agent App. Fabletics also runs on QStory.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_b869c3e530c956c6aa57a45ac8ce3fda\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-light-grey usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>Utilities, technology and outsourcing<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Utilities and energy<\/div><div class='usp-item__content'><p>Billing cycles, outages and storms reshape a day without warning, and back office case work builds up behind the phones. OVO and Anglian Water use QStory.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Technology and home services<\/div><div class='usp-item__content'><p>Support demand follows releases, incidents and installation schedules across multiple channels. Vivint uses QStory.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Outsourcing and shared services<\/div><div class='usp-item__content'><p>Outsourcers run many clients, contracts and service levels from one operation, so intraday decisions have to respect each client&#8217;s rules. Merchants and CGI use QStory.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_512462f519ebee5eccc5150f63674db7\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-white usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>How does QStory work across every industry?<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Reforecasts as the day happens<\/div><div class='usp-item__content'><p>QStory reforecasts the day as it happens and finds surplus and shortfall as they appear. See the <a href=\"https:\/\/qstory.ai\/us\/platform\/\">platform<\/a>.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Corrects within your rules<\/div><div class='usp-item__content'><p>Routine corrections happen automatically within rules your planners set: offline work moves into quiet periods and the queues are protected when demand spikes. See the <a href=\"https:\/\/qstory.ai\/us\/solutions\/\">solutions<\/a> it is used for.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Handles teammate requests<\/div><div class='usp-item__content'><p>Swaps, breaks and other requests from the team are handled within the same rules, so planners are not approving each one by hand. Read the <a href=\"https:\/\/qstory.ai\/us\/customers\/\">customer stories<\/a>.<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-17947","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17947","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=17947"}],"version-history":[{"count":1,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17947\/revisions"}],"predecessor-version":[{"id":17955,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17947\/revisions\/17955"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=17947"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}