{"id":17923,"date":"2026-09-17T08:56:03","date_gmt":"2026-09-17T07:56:03","guid":{"rendered":"https:\/\/qstory.ai\/us\/about-qstory\/in-the-news\/"},"modified":"2026-09-17T08:56:03","modified_gmt":"2026-09-17T07:56:03","slug":"in-the-news","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/about-qstory\/in-the-news\/","title":{"rendered":"QStory in the News"},"content":{"rendered":"\n<style>.nw-section{max-width:860px;margin:0 auto;padding:60px 30px 0}.nw-section h1{font-family:'Merriweather',serif;font-weight:400;font-size:48px;line-height:1.15;color:#313131;margin:0 0 24px}.nw-section h2{font-family:'Merriweather',serif;font-weight:400;font-size:34px;line-height:1.2;color:#313131;margin:48px 0 20px}.nw-section p{font-size:18px;line-height:1.65;color:#313131;margin:0 0 20px}.nw-section a{color:#D76E39}.nw-list{list-style:none;margin:0 0 20px;padding:0}.nw-list li{border-top:1px solid #e7e4df;padding:20px 0;font-size:17px;line-height:1.6;color:#313131}.nw-list li:last-child{border-bottom:1px solid #e7e4df}.nw-meta{display:block;font-weight:700;font-size:15px;letter-spacing:.02em;color:#6b6b6b;margin-bottom:6px}.nw-title{display:block;font-weight:700;margin-bottom:6px}.nw-cta{padding-bottom:70px}@media (max-width:768px){.nw-section{padding:40px 20px 0}.nw-section h1{font-size:32px}.nw-section h2{font-size:26px}}<\/style>\n\n\n\n<div class=\"wp-block-group nw-section is-layout-flow wp-block-group-is-layout-flow\">\n<h1 class=\"wp-block-heading\">QStory in the News<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">This page lists the independent recognition, analyst reports, accreditations and media coverage that feature QStory, newest first. Each entry gives the date, the publisher and a link to the source.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">QStory is a workforce management platform for contact centers, built intraday-first: forecasting, multi-modal scheduling, real-time management, back office and employee engagement in one cloud-native system. For product detail see the <a href=\"https:\/\/qstory.ai\/us\/platform\/\">platform pages<\/a>, and for results see the <a href=\"https:\/\/qstory.ai\/us\/customers\/\">customer stories<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Awards and analyst recognition<\/h2>\n\n\n\n<ul class=\"nw-list\">\n<li><span class=\"nw-meta\">September 2026 \u00b7 The Forum<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/09\/01\/award-winning-back-office-partnership\/\">Partnership Award 2026, with Nationwide Building Society<\/a><\/span>The Forum recognized the QStory and Nationwide partnership for extending colleague flexibility into parts of the operation where it had not previously been available. Nationwide also records 1,000 fewer hours of lateness a month with QStory.<\/li>\n<li><span class=\"nw-meta\">July 2026 \u00b7 Frost &amp; Sullivan<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/07\/20\/frost-sullivans-executive-leadership-banquet\/\">Best Practice recognition collected at the Executive Leadership Banquet, Orlando<\/a><\/span>QStory CEO and Co-Founder Fiona Coleman accepted the recognition at Frost &amp; Sullivan&#8217;s Executive Leadership Banquet.<\/li>\n<li><span class=\"nw-meta\">14 October 2025 \u00b7 Frost &amp; Sullivan<\/span><span class=\"nw-title\"><a href=\"https:\/\/www.frost.com\/news\/press-releases\/qstory-receives-frost-sullivans-2025-european-workforce-management-enabling-technology-leadership-recognition\/\">2025 European Enabling Technology Leadership Recognition, workforce management<\/a><\/span>Frost &amp; Sullivan&#8217;s analysts assessed QStory on strategy effectiveness and execution, highlighting the unified platform that brings agent engagement, real-time automation and WFM into one system. <a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/10\/14\/qstory-frost-sullivan-award-2025\/\">Our write-up of the report<\/a>.<\/li>\n<li><span class=\"nw-meta\">2025 \u00b7 The Forum<\/span><span class=\"nw-title\">Partnership Award 2025, with eBay<\/span>Awarded for the collaboration that delivered radical autonomy and flexibility to eBay teammates. eBay reduced attrition by 25% with the QStory Agent App.<\/li>\n<li><span class=\"nw-meta\">2025 \u00b7 European Contact Centre &amp; Customer Service Awards<\/span><span class=\"nw-title\">Highly Commended, Most Effective Improvement Initiative, with eBay<\/span>Recognition for the joint QStory and eBay improvement program.<\/li>\n<li><span class=\"nw-meta\">7 September 2021 \u00b7 Frost &amp; Sullivan<\/span><span class=\"nw-title\"><a href=\"https:\/\/www.frost.com\/news\/press-releases\/qstory-applauded-by-frost-sullivan-for-helping-contact-centers-build-flexible-work-environments-with-its-intraday-automation-solution\/\">2021 Global Product Leadership Award for full-suite intraday automation<\/a><\/span>Frost &amp; Sullivan&#8217;s analysis of the global WFM and intraday automation market recognized QStory&#8217;s intraday automation for helping contact centers build flexible, hybrid-ready operations.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Media coverage and interviews<\/h2>\n\n\n\n<ul class=\"nw-list\">\n<li><span class=\"nw-meta\">15 July 2026 \u00b7 CX Foundation<\/span><span class=\"nw-title\"><a href=\"https:\/\/cxfoundation.com\/blog\/contact-center-workforce-management-software-providers\" rel=\"nofollow\">Contact center workforce management providers and their differentiators in 2026<\/a><\/span>An independent round-up of WFM vendors, covering QStory&#8217;s multi-modal scheduling engine, Agent Flex and the Work Item Planner for back office work.<\/li>\n<li><span class=\"nw-meta\">2 August 2024 \u00b7 CrmXchange<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2024\/08\/02\/qstory-executive-interview-with-crmxchange\/\">Executive interview with CrmXchange<\/a><\/span>Recorded after CCW Las Vegas 2024, an interview on real-time data, agent empowerment and where workforce management is heading.<\/li>\n<li><span class=\"nw-meta\">Ongoing \u00b7 Call Centre Helper<\/span><span class=\"nw-title\"><a href=\"https:\/\/www.callcentrehelper.com\/tag\/qstory\" rel=\"nofollow\">QStory articles and case studies<\/a><\/span>Call Centre Helper keeps a running collection of QStory articles, expert comment and case studies.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Accreditations and certifications<\/h2>\n\n\n\n<ul class=\"nw-list\">\n<li><span class=\"nw-meta\">30 June 2026 \u00b7 EcoVadis<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/06\/30\/qstory-2026-ecovadis-silver-medal\/\">EcoVadis Silver Medal 2026<\/a><\/span>A fifth consecutive EcoVadis recognition, placing QStory in the top 15% of companies assessed globally.<\/li>\n<li><span class=\"nw-meta\">24 March 2026 \u00b7 Good Business Charter<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/24\/qstory-good-business-charter-accredited\/\">Good Business Charter accreditation<\/a><\/span>Accreditation covering fair pay, fair tax, employee wellbeing, environmental responsibility and prompt payment to suppliers.<\/li>\n<li><span class=\"nw-meta\">13 March 2026 \u00b7 Carbon Neutral<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/03\/13\/qstory-carbon-neutral-2026\/\">Carbon neutral status renewed for a fourth consecutive year<\/a><\/span>Renewed alongside the published <a href=\"https:\/\/qstory.ai\/us\/carbon-reduction-plan\/\">carbon reduction plan<\/a> and <a href=\"https:\/\/qstory.ai\/us\/carbon-ghg-emissions-report\/\">emissions report<\/a>.<\/li>\n<li><span class=\"nw-meta\">1 August 2025 \u00b7 EcoVadis<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2025\/08\/01\/qstory-sustainability-award-2025\/\">EcoVadis Silver Medal 2025<\/a><\/span>The fourth consecutive year of EcoVadis recognition for sustainability performance.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Company milestones<\/h2>\n\n\n\n<ul class=\"nw-list\">\n<li><span class=\"nw-meta\">13 May 2026 \u00b7 QStory<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/blog\/2026\/05\/29\/a-decade-of-powering-a-better-everyday\/\">Ten years of QStory<\/a><\/span>The team gathered in London to mark a decade of QStory.<\/li>\n<li><span class=\"nw-meta\">5 June 2026 \u00b7 QStory<\/span><span class=\"nw-title\"><a href=\"https:\/\/qstory.ai\/us\/esg-annual-update-2026\/\">ESG Annual Update 2026<\/a><\/span>Annual update on emissions reduction, employee wellbeing, ISO 27001 renewal, ethical AI governance and responsible growth.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Press inquiries<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For press inquiries, interview requests and analyst briefings, email <a href=\"mailto:hello@qstory.ai\">hello@qstory.ai<\/a>. QStory Limited, Office One, 1 Coldbath Square, Farringdon, London EC1R 5HL, United Kingdom.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group nw-section nw-cta is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/qstory.ai\/us\/demo\/\">Request demo<\/a><\/p>\n<\/div>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"ItemList\",\"name\":\"QStory in the news: awards, analyst recognition and media coverage\",\"url\":\"https:\/\/qstory.ai\/us\/about-qstory\/in-the-news\/\",\"itemListOrder\":\"https:\/\/schema.org\/ItemListOrderDescending\",\"numberOfItems\":12,\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"NewsArticle\",\"headline\":\"QStory and Nationwide Building Society win The Forum Partnership Award 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Each entry gives the date, the publisher and a link to the source. QStory is a workforce management platform for contact centers, built intraday-first: forecasting, multi-modal scheduling, real-time management, back office and employee engagement [&hellip;]<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":18,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-17923","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17923","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=17923"}],"version-history":[{"count":0,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17923\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/18"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=17923"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}