{"id":17755,"date":"2026-03-13T14:13:52","date_gmt":"2026-03-13T14:13:52","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=17755"},"modified":"2026-05-21T09:15:08","modified_gmt":"2026-05-21T08:15:08","slug":"demo","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/demo\/","title":{"rendered":"Demo"},"content":{"rendered":"    <style>\r\n        #qstory-block_65368b0de3f972d9fec26df2a5723a1e {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_65368b0de3f972d9fec26df2a5723a1e\" class=\"qstory-block-banner-form\" >\r\n\t<div class=\"banner-form\">\r\n        <div class=\"banner-form__inner banner-form__inner--grid\">\r\n            <div class=\"banner-form__main\">\r\n                <div class='banner-form__content heading-default'><h1>The Workforce Management Platform Built For Reality<\/h1>\n<p>We&#8217;re reimagining WFM. No more rigid scheduling, and no more disconnect between departments, systems, or processes.<\/p>\n<p>Just agile, intelligent and efficient customer service operations, powered by QStory.<\/p>\n<p>Get in touch to find out what sets us apart from other WFM and automation providers.<\/p>\n<p>&nbsp;<\/p>\n<\/div><div class='banner-form__btn-wrapper'><a href='#form-start' class='btn ' >Speak to one of our Consultants<\/a><\/div>            <\/div>\r\n\r\n            <div class='banner-form__form'><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof 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gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n\/* ]]> *\/\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework meeting_wrapper' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_7' style='display:none'>\n                        <div class='gform_heading'>\n                            <p class='gform_description'>Request a Meeting<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_7' class='meeting' action='\/us\/wp-json\/wp\/v2\/pages\/17755' data-formid='7' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_7' class='gform_fields top_label form_sublabel_below description_below validation_below'><div id=\"field_7_1\" class=\"gfield gfield--type-text gfield--input-type-text form-start gfield_contains_required field_sublabel_below gfield--no-description field_description_below hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_7_1'>First name<span class=\"gfield_required\"><span class=\"gfield_required 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value='' selected='selected' class='gf_placeholder'>Agent Count *<\/option><option value='&lt;250' >&lt;250<\/option><option value='250-500' >250-500<\/option><option value='500-1000' >500-1000<\/option><option value='1000-5000' >1000-5000<\/option><option value='5000+' >5000+<\/option><\/select><\/div><\/div><fieldset id=\"field_7_13\" class=\"gfield gfield--type-multi_choice gfield--type-choice gfield--input-type-checkbox gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Area of Interest<\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_7_13'><div class='gchoice gchoice_7_13_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_13.4' type='checkbox'  value='WFM upgrade'  id='choice_7_13_1'   \/>\n\t\t\t\t\t\t\t\t<label 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class=\"client-logos__inner\">\r\n\t\t\t<h2 class='client-logos__title'>Proud to Work With:<\/h2>\r\n\t\t\t<div class=\"client-logos__main splide\" role=\"group\" aria-label=\"Client logos\" data-autoplay-speed=\"0\">\r\n\t\t\t\t<div class=\"splide__track\">\r\n\t\t\t\t\t<div class=\"splide__list\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"logo-item splide__slide\" style=\"--c:1;\">\r\n\t\t\t\t\t\t\t\t<span><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"240\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-600x240.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-600x240.png 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-1024x410.png 1024w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-768x307.png 768w, 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src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/08\/DLG-Logo-600x206.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/08\/DLG-Logo-600x206.png 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/08\/DLG-Logo-1024x352.png 1024w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/08\/DLG-Logo-768x264.png 768w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/08\/DLG-Logo.png 1200w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/span>\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_8cfd85ce6ab69b330cab2eed22e10f83\" class=\"qstory-block-demo-accordion\" >\r\n\t<div class=\"demo-accordion\">\r\n        <div class=\"container\">\r\n            <div class=\"items\">\r\n                                    <div class=\"accordion-item\">\r\n                        <button class=\"accordion-toggle\">\r\n                            <div>\r\n                                The Efficiency, EX, CX Trade-off &#8211; <span>How to promote all three, all at the same time.<\/span>                            <\/div>\r\n\r\n                            <div class=\"chevron\"><\/div>\r\n                        <\/button>\r\n\r\n                        <div class=\"accordion-main\">\r\n                            <div class=\"accordion-inner\">\r\n                                <div class='box'><h2>The Challenge:<\/h2>\n<p>Prioritising EX means loosening strict AHT and adherence targets put in place to ensure efficient CX delivery. Improving CX requires the effective balance of productivity metrics with performance and training requirements &#8211; <strong>usually with an ever-shrinking budget<\/strong>. Increasing operational efficiency has often damaged both EX and CX as agents are stretched to cover greater demand, <strong>risking significant burnout<\/strong>.<\/p>\n<\/div><div class='box'><h2>The Consequence:<\/h2>\n<p><span style=\"font-weight: 400\">Typical imperatives to<strong> \u2018realise efficiency gains\u2019<\/strong> and reduce cost to serve have meant that most of the time, contact centers have prioritised productivity through rigid scheduling and harsh adherence monitoring, leading to cultures where burnout, low engagement, and poor customer service are common.<\/span><\/p>\n<\/div><div class='box'><h2>The Solution:<\/h2>\n<p><span style=\"font-weight: 400\">Through<strong> real time intelligence<\/strong> and <strong>Intraday Automation<\/strong> operations become agile to volatility without creating inefficiencies, and flexible to the needs of agents &#8211; empowering them with autonomy over their work-life. The business then reaps the rewards of engaged, productive, and highly trained teams.<\/span><\/p>\n<\/div>                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class=\"accordion-item\">\r\n                        <button class=\"accordion-toggle\">\r\n                            <div>\r\n                                The Planning vs Reality Gap &#8211; <span>How to prevent the pace of reality from outrunning your plan.<\/span>                            <\/div>\r\n\r\n                            <div class=\"chevron\"><\/div>\r\n                        <\/button>\r\n\r\n                        <div class=\"accordion-main\">\r\n                            <div class=\"accordion-inner\">\r\n                                <div class='box'><h2>The Challenge:<\/h2>\n<p>WFM plans are often <strong>&#8220;perfect&#8221;<\/strong> when published but become outdated by the time a shift starts and then further disintegrate as operations fail to keep up with intraday events like sickness, lateness, and unexpected spikes in demand.<\/p>\n<\/div><div class='box'><h2>The Consequence:<\/h2>\n<p>Managers &amp; team leaders chase adherence to a dated plan while real time teams become overwhelmed with high friction, low value tasks, working as middleware between that plan and reality. The business <strong>pays in overtime<\/strong> and <strong>burnout<\/strong> as it tries to find bodies and time to meet the increasing demand, while customer <strong>wait times &amp; abandon rates <\/strong>skyrocket.<\/p>\n<\/div><div class='box'><h2>The Solution:<\/h2>\n<p>With <strong>Intraday Automation<\/strong>, powered by real-time intelligence, QStory uses AI to intake, analyse, and propose or fully automate actions to proactively overcome threats to service and take advantage of opportunities for schedule optimisation &#8211; creating an agile operation that is seamlessly flexible to fluctuations in demand and supply.<\/p>\n<\/div>                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                        <div class=\"accordion-item\">\r\n                        <button class=\"accordion-toggle\">\r\n                            <div>\r\n                                The Back Office Visibility Void &#8211; <span>How to get true performance metrics &amp; embed WFM processes.<\/span>                            <\/div>\r\n\r\n                            <div class=\"chevron\"><\/div>\r\n                        <\/button>\r\n\r\n                        <div class=\"accordion-main\">\r\n                            <div class=\"accordion-inner\">\r\n                                <div class='box'><h2>The Challenge:<\/h2>\n<p><span style=\"font-weight: 400\">While front-office operations are flooded with sources of real time performance and productivity data, the back office remains a <strong>&#8216;visibility void&#8217;,<\/strong> where planning relies on standard unit times (averages) and estimated occupancy rather than true measures of average handle time and productivity.<\/span><\/p>\n<\/div><div class='box'><h2>The Consequence:<\/h2>\n<p><span data-path-to-node=\"1,0\"><span class=\"citation-231\">Resource planning becomes a game of <strong>&#8216;educated guesswork&#8217;<\/strong>, resulting in chronic under or over-staffing and backlogs that spiral out of control before they are even detected<\/span><\/span><span data-path-to-node=\"1,2\">. <\/span><span data-path-to-node=\"1,4\"><span class=\"citation-230\">Operations remain siloed and brittle; front-line agents often sit idle during quiet periods while back-office tasks sit in a growing queue, causing a<strong> &#8216;black hole&#8217;<\/strong> effect where<strong> productivity is unmeasured<\/strong><\/span><\/span><strong>.<\/strong><\/p>\n<\/div><div class='box'><h2>The Solution:<\/h2>\n<p><span data-path-to-node=\"3,0\"><span class=\"citation-228 interactive-span-hovered\">QStory\u2019s <strong>Work Item Manager<\/strong> functions like a &#8216;Back Office ACD&#8217;; itemizing, prioritizing, and distributing tasks while capturing the <\/span><b data-path-to-node=\"3,0\" data-index-in-node=\"143\"><span class=\"citation-228 interactive-span-hovered\">true handling time<\/span><\/b><span class=\"citation-228 interactive-span-hovered\"> of every specific work item in real time<\/span><\/span><span data-path-to-node=\"3,2\">. <\/span><span data-path-to-node=\"3,4\"><span class=\"citation-227\">Using definitive data, the platform enables a truly blended operation and a liquid workforce<\/span><\/span><span data-path-to-node=\"3,6\">. <\/span><span data-path-to-node=\"3,8\"><span class=\"citation-226 interactive-span-hovered\">Algorithms automatically identify opportunities to redeploy agents between live channels and asynchronous work based on fluctuating supply and demand, ensuring backlogs are cleared efficiently and management reclaims hours of lost administrative time<\/span><\/span><span data-path-to-node=\"3,10\">.<\/span><\/p>\n<\/div>                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <\/div>\r\n\r\n            <div class='btn-wrapper'><a href='#form-start'  class='btn'>Speak to one of our Consultants about solving one of these challenges<\/a><\/div>        <\/div>\r\n    <\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-demo.php","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-17755","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17755","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=17755"}],"version-history":[{"count":3,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17755\/revisions"}],"predecessor-version":[{"id":17826,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17755\/revisions\/17826"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=17755"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}