{"id":17172,"date":"2025-04-17T13:15:23","date_gmt":"2025-04-17T12:15:23","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=17172"},"modified":"2026-03-24T14:17:25","modified_gmt":"2026-03-24T14:17:25","slug":"back-office-workforce-management","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/platform\/back-office-workforce-management\/","title":{"rendered":"Back Office Workforce Management"},"content":{"rendered":"    <style>\r\n        #qstory-block_e3bcfec71f02e7de6bc2b6644ae1ebc2 {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_e3bcfec71f02e7de6bc2b6644ae1ebc2\" class=\"qstory-block-platform-top-banner\" >\r\n\t<div class=\"platform-top-banner\">\r\n\t\t<div class=\"platform-top-banner__inner\">\r\n\t\t\t<div class='platform-top-banner__content-top heading-small'><h1>Back Office Workforce Management<\/h1>\n<h2>Bringing the back office to front of mind<\/h2>\n<p><span style=\"font-weight: 400;\">You\u2019re using WFM for your frontline teams, so why aren\u2019t you using proper forecasting, scheduling and real-time optimization in your back office functions?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For too long, back office teams have operated in a black box, grappling with disconnected systems, manual workload tracking, and a lack of clear performance metrics. This limited visibility creates a ripple effect, leading to missed SLAs, rising overtime costs, and a constant struggle to balance resources.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">QStory eliminates the guesswork by applying front office thinking and principles to back office functions \u2013 enabling you to unlock new sources of efficiency, agility, and performance.<\/span><\/p>\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/div>\n<\/div>\t\t\t\t<div class=\"platform-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/04\/Back-office-top-image.png' alt='' loading='lazy' class='animateme' data-when='enter' data-from='1' data-to='0' data-translatey='40' data-easing='easeinout'\/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_b567b88471329579e26149015b6025d4\" class=\"qstory-block-usps\" >\r\n\t<div class=\"usps usps--bg-white usps--layout-default\">\r\n\t\t<div class=\"usps__inner\">\r\n\t\t\t<h2 class='usps__title'>Streamline Work, Maximize Results<\/h2>\t\t\t<div class=\"usps__grid\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Real-Time Visibility<\/div><div class='usp-item__content'><p><span style=\"font-weight: 400;\">E<\/span><span style=\"font-weight: 400;\">nable operational leadership to fine-tune their teams and concentrate on the metrics that drive the right results and behaviours.<\/span><\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Flexibility &#038; Fungibility<\/div><div class='usp-item__content'><p><span style=\"font-weight: 400;\">I<\/span><span style=\"font-weight: 400;\">dentify spare capacity and dynamically balance work based on real-time availability and forecasted demand.<\/span><\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"usp-item usp-item--layout-default\">\r\n\t\t\t\t\t\t<span class=\"usp-item__icon\"><\/span>\r\n\t\t\t\t\t\t<div class='usp-item__title'>Work Item Management<\/div><div class='usp-item__content'><p><span style=\"font-weight: 400;\">Mitigate risks to SLAs and reduce unnecessary frontline contact through priority distribution.<\/span><\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_77e436e28ff3368abe1ae3cbbf6fb31f\" class=\"qstory-block-platform-image-content\" >\r\n\t<div class=\"platform-image-content\">\r\n\t\t<div class=\"platform-image-content__inner\">\r\n\t\t\t<div class=\"platform-image-content__main \">\r\n\t\t\t\t<div class=\"platform-image-content__content\"><h2><span style=\"font-weight: 400;\">Flexibility works both ways<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Not only do your teams become empowered through QStory\u2019s <a href=\"https:\/\/qstory.ai\/us\/product\/agent-engagement\/\">Employee Engagement module<\/a>; but by bridging the divide between frontline teams and back office colleagues, you can all benefit from the flexibility and fungibility of resources that this offers. A short gap in schedules or a dip in actual demand can be automatically turned into an opportunity to clear some of that backlog, or prioritize some of those high-value emails, without risking your service levels.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unlock the full potential of your back office teams and experience the difference QStory can make. Request your demo or speak to our team to discuss features, benefits and price plans.<\/span><\/p>\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"mailto:hello@qstory.ai\">Contact us<\/a><\/div>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"platform-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/productivity-banner.png\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"1\" data-to=\"0\" data-translatey=\"300\" data-easing=\"easeinout\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/themes\/qstory\/acf-blocks\/platform-image-content\/assets\/2x\/platform-future-bg.webp\" alt=\"\" loading=\"lazy\" class=\"bg-1\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-100\" data-easing=\"easeinout\"\/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-17172","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=17172"}],"version-history":[{"count":27,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17172\/revisions"}],"predecessor-version":[{"id":17784,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/17172\/revisions\/17784"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=17172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}