{"id":16636,"date":"2024-09-16T15:06:57","date_gmt":"2024-09-16T14:06:57","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=16636"},"modified":"2026-08-27T09:00:35","modified_gmt":"2026-08-27T08:00:35","slug":"real-time","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/platform\/real-time\/","title":{"rendered":"Real-Time Management"},"content":{"rendered":"    <style>\r\n        #qstory-block_fe20698ea32b25cd0adcf4085ee46dfe {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_fe20698ea32b25cd0adcf4085ee46dfe\" class=\"qstory-block-platform-top-banner\" >\r\n\t<div class=\"platform-top-banner\">\r\n\t\t<div class=\"platform-top-banner__inner\">\r\n\t\t\t<div class='platform-top-banner__content-top heading-small'><h1>Real-Time Adherence and Intraday Automation Software<\/h1>\n<h2>Real-time done right<\/h2>\n<p><span style=\"font-weight: 400;\">QStory is intraday automation software for contact centers. It watches your day as it happens, spots when reality drifts from the plan, and puts it right automatically: reforecasting demand, rescheduling offline work and breaks within your rules, and nudging teammates back to where service needs them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your real-time team sees everything in one place, and the routine corrections happen on their own. Analysts stay in control of the exceptions while QStory does the running around.<\/span><\/p>\n<p><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/p>\n<\/div>\t\t\t\t<div class=\"platform-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Updated-figures-image-for-website.svg' alt='' loading='lazy' class='animateme' data-when='enter' data-from='1' data-to='0' data-translatey='40' data-easing='easeinout'\/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_231b87ff64742bf9d1f4ee660848a784\" class=\"qstory-block-platform-image-content\" >\r\n\t<div class=\"platform-image-content\">\r\n\t\t<div class=\"platform-image-content__inner\">\r\n\t\t\t<div class=\"platform-image-content__main \">\r\n\t\t\t\t<div class=\"platform-image-content__content\"><h2>What is intraday automation?<\/h2>\n<p><span style=\"font-weight: 400;\">Intraday automation is software that manages the gap between the schedule you planned and the day you actually get. Instead of analysts watching dashboards and correcting deviations by hand, the platform reforecasts continuously, finds surplus and shortfall as they appear, and takes the remediation actions for you. You set the rules and QStory acts on them.<\/span><\/p>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"platform-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/platform-future-main.png\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"1\" data-to=\"0\" data-translatey=\"300\" data-easing=\"easeinout\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/themes\/qstory\/acf-blocks\/platform-image-content\/assets\/2x\/platform-future-bg.webp\" alt=\"\" loading=\"lazy\" class=\"bg-1\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-100\" data-easing=\"easeinout\"\/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\n<style>.rt-section{max-width:1256px;margin:0 auto;padding:70px 30px 0}.rt-section--narrow{max-width:860px}.rt-section h2{font-family:'Merriweather',serif;font-weight:400;font-size:40px;line-height:1.2;color:#313131;margin:0 0 24px}.rt-section h3{font-size:20px;line-height:1.4;color:#313131;margin:36px 0 10px}.rt-section p{font-size:18px;line-height:1.65;color:#313131;margin:0 0 20px}.rt-section a{color:#D76E39}.rt-section--pad-bottom{padding-bottom:40px}@media (max-width:768px){.rt-section{padding:50px 20px 0}.rt-section h2{font-size:28px}.rt-section--pad-bottom{padding-bottom:32px}}<\/style>\n\n\n\n<div class=\"wp-block-group rt-section rt-section--narrow rt-section--pad-bottom is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">How does QStory fix schedule deviations as they happen?<\/h2>\n\n\n\n<p>Our intraday feeds reforecast your day and prioritize your customer service goals. When a trough opens up, QStory moves offline activities such as training, coaching and one-to-ones into it. When demand spikes, it protects the phones and reschedules everything else.<\/p>\n\n\n\n<p>Nudges keep teammates where you need them, and teammate requests are automated where that helps your business. Every action follows rules your planners control, so you always know why a change was made.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What results does real-time automation deliver?<\/h2>\n<\/div>\n\n\n\r\n<div id=\"qstory-block_3196a4ef4f9fe094b98dec0a5b9ecbe7\" class=\"qstory-block-counters\" >\r\n\t<div class=\"counters counters--bg-salmon counters--layout-default\">\r\n\t\t<div class=\"counters__inner\">\r\n\t\t\t\r\n\t\t\t<div class=\"counters__main \">\r\n\t\t\t\t\t\t\t\t\t<div class=\"counter-item counter-item--layout-default \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"counter-item__icon\"><\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='50'>50<\/span><small> hours<\/small>\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class='counter-item__content'><p>of offline work automatically rescheduled to protect service levels each month<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"counter-item counter-item--layout-default \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"counter-item__icon\"><\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='14.5'>14.5<\/span><small> %<\/small>\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class='counter-item__content'><p>increase in adherence in year one with QStory<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"counter-item counter-item--layout-default \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"counter-item__icon\"><\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='3000'>3000<\/span><small> hours<\/small>\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class='counter-item__content'><p>idle time repurposed for training and coaching each month<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<span class=\"qstory-icon counters__decorator\" data-icon=\"halfCircle\"><\/span>\r\n\t\t\t<\/div>\r\n\r\n<\/div>\n\n\n<div class=\"wp-block-group rt-section rt-section--narrow rt-section--pad-bottom is-layout-flow wp-block-group-is-layout-flow\">\n<p><a href=\"https:\/\/qstory.ai\/us\/customers\/natwest\/\">NatWest<\/a> repurposes 400,000 hours a year and cut attrition from 65% to 22%. <a href=\"https:\/\/qstory.ai\/us\/customers\/nationwide\/\">Nationwide<\/a> records 1,000 fewer hours of lateness a month and won the Forum Partnership Award 2026 with QStory. <a href=\"https:\/\/qstory.ai\/us\/customers\/jet2\/\">Jet2<\/a> increased coaching time by 87%. eBay reduced attrition by 25% with the Agent App.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Is QStory a full WFM platform or just a real-time tool?<\/h2>\n\n\n\n<p>QStory is a full workforce management platform built intraday-first: <a href=\"https:\/\/qstory.ai\/us\/platform\/wfm-forecasting\/\">forecasting<\/a>, <a href=\"https:\/\/qstory.ai\/us\/platform\/wfm-scheduling\/\">scheduling<\/a>, <a href=\"https:\/\/qstory.ai\/us\/platform\/optimisation\/\">schedule optimization<\/a>, real-time management, <a href=\"https:\/\/qstory.ai\/us\/platform\/back-office-workforce-management\/\">back office<\/a> and <a href=\"https:\/\/qstory.ai\/us\/platform\/agent-engagement\/\">employee engagement<\/a> in one system. Real-time is where the platform started, and it runs through every module.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently asked questions<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">What is real-time adherence (RTA) software?<\/h3>\n\n\n\n<p>RTA software compares what each person is doing right now with what their schedule says they should be doing, and flags the difference. QStory goes further and corrects deviations automatically under rules you set.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Can real-time adherence software fix deviations automatically?<\/h3>\n\n\n\n<p>Yes. QStory reforecasts the day continuously and acts on the gaps it finds: moving offline work, adjusting activities within your rules and nudging teammates back on plan. Analysts approve the exceptions rather than working every case by hand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">What is the difference between intraday management and intraday automation?<\/h3>\n\n\n\n<p>Intraday management is the discipline of running the day against the plan. Intraday automation is software doing the routine parts of that job for you, so decisions are made in seconds rather than after the damage is done. Barry Jones, our Product Director, explains the shift in <a href=\"https:\/\/qstory.ai\/blog\/2026\/03\/30\/effective-intraday-management-proactive-reforecasting\/\">Intraday Management: Why Manual Monitoring is Just Expensive Spectating<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Does intraday automation replace real-time analysts?<\/h3>\n\n\n\n<p>No. It takes the administration off them so they can work as analysts: reading the day, handling exceptions and improving the plan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How does QStory use AI in real-time management?<\/h3>\n\n\n\n<p>Through pragmatic, rules-based decision intelligence. Every automated action follows rules your planners set and can see, so nothing happens in a black box.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Which channels and teams can QStory manage in real time?<\/h3>\n\n\n\n<p>Voice, digital channels and <a href=\"https:\/\/qstory.ai\/us\/platform\/back-office-workforce-management\/\">back office<\/a> work, all in one engine.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">How quickly does adherence improve with QStory?<\/h3>\n\n\n\n<p>Customers have recorded a 14.5% increase in adherence in their first year with QStory.<\/p>\n<\/div>\n\n\n\n<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is real-time adherence (RTA) software?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"RTA software compares what each person is doing right now with what their schedule says they should be doing, and flags the difference. 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Nudges keep teammates where you need [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"footnotes":""},"class_list":["post-16636","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=16636"}],"version-history":[{"count":19,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16636\/revisions"}],"predecessor-version":[{"id":17916,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16636\/revisions\/17916"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=16636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}