{"id":16623,"date":"2024-09-16T14:59:21","date_gmt":"2024-09-16T13:59:21","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=16623"},"modified":"2026-03-24T14:14:55","modified_gmt":"2026-03-24T14:14:55","slug":"agent-engagement","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/platform\/agent-engagement\/","title":{"rendered":"Employee Engagement"},"content":{"rendered":"    <style>\r\n        #qstory-block_a7d38e1334c88032b64740d75aba8fa0 {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_a7d38e1334c88032b64740d75aba8fa0\" class=\"qstory-block-platform-top-banner\" >\r\n\t<div class=\"platform-top-banner\">\r\n\t\t<div class=\"platform-top-banner__inner\">\r\n\t\t\t<div class='platform-top-banner__content-top heading-small'><h1>Employee Engagement Software for Contact Centers<\/h1>\n<h2><span style=\"font-weight: 400;\">Empower your people, protect your service<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">QStory gives your teams the flexibility they want, with the control you need. Our intelligent self-service solution puts agents in charge of their own schedules \u2013 empowering them to swap, slide, split shifts or breaks, and manage holiday and time-off requests \u2013 all within intelligent guardrails that you define.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Schedule changes are automatically approved and service-level safe, as the AI platform proactively checks what your coverage will allow, so there\u2019s no risk to SLAs, no admin bottlenecks, and no delay. Regardless of your scheduling solution, all changes are written back to your schedules to ensure compliance and reporting accuracy.<\/span><\/p>\n<p><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/p>\n<\/div><div class='platform-top-banner__btn'><a href='#demo_form' class='btn' >Request demo<\/a><\/div>\t\t\t\t<div class=\"platform-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/qstory-newgraphics-5.png' alt='' loading='lazy' class='animateme' data-when='enter' data-from='1' data-to='0' data-translatey='40' data-easing='easeinout'\/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_c422ec7dcef3a62eef1d987d301f36c2\" class=\"qstory-block-case-study-content-quote\" >\r\n\t<div class=\"case-study-content-quote case-study-content-quote--default\" style=\"--accent-color:#6a714b;\">\r\n\t\t<div class=\"case-study-content-quote__inner \">\r\n\t\t\t<div class=\"case-study-content-quote__main heading-default\">\r\n\t\t\t\t<p><span style=\"font-weight: 400;\">Agents who feel valued, empowered, and have greater autonomy are more present, more motivated, and more likely to stay. That\u2019s not a secret.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With QStory\u2019s agent app and platform, your team can request changes, report absence or lateness, and get instant answers, without needing to chase down a manager or fill out a form. Leaders stay in the loop in real-time. Agents feel heard, trusted, and supported. And your customers get better service from a happier, more empowered team.<\/span><\/p>\n<p>For a more comprehensive run-through of our app and platform, feel free to get in touch with our team with your questions, or request a demo.<\/p>\n<p><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"mailto:hello@qstory.ai\">Contact us<\/a><\/p>\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"case-study-content-quote__quote\">\r\n\t\t\t\t<span class=\"case-study-content-quote__icon qstory-icon \" data-icon=\"quote\" data-when=\"enter\" data-from=\"0.35\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><\/span>\r\n\t\t\t\t<div class=\"case-study-content-quote__text \" data-when=\"enter\" data-from=\"0.45\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><p>The work-life balance it affords me is AMAZING<\/p>\n<\/div>\r\n\t\t\t\t<div class='case-study-content-quote__name ' data-when='enter' data-from='0.70' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>eBay teammate<\/div><div class='case-study-content-quote__role ' data-when='enter' data-from='0.80' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>2024<\/div><div class='case-study-content-quote__logo' data-when='enter' data-from='0.85' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"240\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-600x240.png\" class=\"attachment-medium size-medium\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-600x240.png 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-1024x410.png 1024w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-768x307.png 768w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-1536x614.png 1536w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2024\/11\/2560px-EBay_logo.svg-2048x819.png 2048w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/div>\r\n<span class=\"qstory-icon case-study-content-quote__decorator case-study-content-quote__decorator--mobile\" data-icon=\"triangle\"><\/span>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<span class=\"qstory-icon case-study-content-quote__decorator case-study-content-quote__decorator--desktop\" data-icon=\"triangle\"><\/span>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_1ec481d43486fafd9f93ea312a8cfcb1\" class=\"qstory-block-counters\" >\r\n\t<div class=\"counters counters--bg-salmon counters--layout-default\">\r\n\t\t<div class=\"counters__inner\">\r\n\t\t\t\r\n\t\t\t<div class=\"counters__main \">\r\n\t\t\t\t\t\t\t\t\t<div class=\"counter-item counter-item--layout-default \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"counter-item__icon\"><\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='25'>25<\/span><small> %<\/small>\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class='counter-item__content'><p><span style=\"font-weight: 400;\">reduction in attrition at eBay<\/span><\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"counter-item counter-item--layout-default \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"counter-item__icon\"><\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='6'>6<\/span><small> %<\/small>\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class='counter-item__content'><p><span style=\"font-weight: 400;\">increase in engagement levels at NatWest<\/span><\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"counter-item counter-item--layout-default \">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"counter-item__icon\"><\/span>\r\n\t\t\t\t\t\t\r\n\t\t\t\t\t\t<div class=\"counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='43'>43<\/span><small> actions<\/small>\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t<div class='counter-item__content'><p><span style=\"font-weight: 400;\">self-served by agents each month at Nationwide<\/span><\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t\t\t\t<span class=\"qstory-icon counters__decorator\" data-icon=\"halfCircle\"><\/span>\r\n\t\t\t<\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16623","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16623","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=16623"}],"version-history":[{"count":31,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16623\/revisions"}],"predecessor-version":[{"id":17781,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16623\/revisions\/17781"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=16623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}