{"id":16419,"date":"2024-02-27T10:11:50","date_gmt":"2024-02-27T10:11:50","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=16419"},"modified":"2026-03-24T14:40:38","modified_gmt":"2026-03-24T14:40:38","slug":"jet2","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/customers\/jet2\/","title":{"rendered":"Jet2"},"content":{"rendered":"\r\n<div id=\"qstory-block_990fceac768abdcd7e49568ecb4cd10e\" class=\"qstory-block-case-study-top-banner\" >\r\n\t<div class=\"case-study-top-banner\" style=\"--text-color:#56565a; --accent-color:#f5b88b;\">\r\n\t\t<div class=\"case-study-top-banner__inner\">\r\n\t\t\t<div class=\"case-study-top-banner__logo\"><img loading=\"lazy\" decoding=\"async\" width=\"311\" height=\"53\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2021\/02\/case-study-jet2-logo.webp\" class=\"attachment-medium size-medium\" alt=\"\" \/><\/div><div class='case-study-top-banner__content-top heading-default'><p>QStory supports over 1,000 home-based agents and 40 managers and analysts at Jet2, the UK\u2019s largest tour operator.<\/p>\n<\/div><div class='case-study-top-banner__btn'><a href='#demo_form' class='btn' >Request demo<\/a><\/div>\t\t\t\t<div class=\"case-study-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2021\/02\/case-study-jet2-top-banner.webp' alt='' loading='lazy' class='animateme' data-when='enter' data-from='1' data-to='0' data-translatey='40' data-easing='linear' style='--original-width:715;--original-height:900;'\/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<span class=\"qstory-icon case-study-top-banner__decorator\" data-icon=\"plusses\"><\/span>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_f3735fdbca19b6c3342c39098f4eb495\" class=\"qstory-block-case-study-content-quote\" >\r\n\t<div class=\"case-study-content-quote case-study-content-quote--alt\" style=\"--accent-color:#f5b88b;\">\r\n\t\t<div class=\"case-study-content-quote__inner \">\r\n\t\t\t<div class=\"case-study-content-quote__main heading-default\">\r\n\t\t\t\t<h2>The Problem<\/h2>\n<p>With a vision to be the number one home-working contact center, Jet2 wanted to enhance their visibility of productivity and performance, while giving agents simple channels of communication and a self-service app.<\/p>\n<p>Plus they wanted to give all team leaders more autonomy and empower them to control their own workloads and book coaching, without relying on the planning team.<\/p>\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"case-study-content-quote__quote\">\r\n\t\t\t\t<span class=\"case-study-content-quote__icon qstory-icon \" data-icon=\"quote\" data-when=\"enter\" data-from=\"0.35\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><\/span>\r\n\t\t\t\t<div class=\"case-study-content-quote__text \" data-when=\"enter\" data-from=\"0.45\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><p>QStory have been a fantastic partner to help us implement the new SMART teams. The technology has been the enabler and I don\u2019t see how we would have achieved it without them.\u201d<\/p>\n<\/div>\r\n\t\t\t\t<div class='case-study-content-quote__name ' data-when='enter' data-from='0.70' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>Louise Smith<\/div><div class='case-study-content-quote__role ' data-when='enter' data-from='0.80' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>Head of Planning, Forecasting and MI<br \/>\r\nJet2<\/div>\r\n<span class=\"qstory-icon case-study-content-quote__decorator case-study-content-quote__decorator--mobile\" data-icon=\"triangle\"><\/span>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<span class=\"qstory-icon case-study-content-quote__decorator case-study-content-quote__decorator--desktop\" data-icon=\"triangle\"><\/span>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_becd738b0b5be02d68a558b735b3b09b\" class=\"qstory-block-case-study-image-content\" >\r\n\t<div class=\"case-study-image-content case-study-image-content--alt\" style=\"--background-color:#fef6ef;\">\r\n\t\t<div class=\"case-study-image-content__inner\">\r\n\t\t\t<div class=\"case-study-image-content__main \">\r\n\t\t\t\t<div class=\"case-study-image-content__content\"><h2>QStory\u2019s Impact<\/h2>\n<p>Jet2 created Support for Management &amp; Real Time (SMART) teams. This enabled them to centralise work queries and related matters and freed up team leaders to coach, motivate and develop agents.<\/p>\n<p>QStory gives the SMART team all the dashboards, scorecards and automated reports they need to monitor and manage performance.<\/p>\n<p>And team leaders now spend twice as much time coaching agents than before QStory.<\/p>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"case-study-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2021\/02\/case-study-jet2-impact.webp\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"1\" data-to=\"0\" data-translatey=\"40\" data-easing=\"easeinout\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_47046da8bd2dfd05795ad5ff0c203d74\" class=\"qstory-block-case-study-counters\" >\r\n\t<div class=\"case-study-counters\" style=\"--background-color:#d76f3a; --text-color:#f8d0ae;\">\r\n\t\t<div class=\"case-study-counters__inner\">\r\n\t\t\t<h2 class='case-study-counters__title'>The Results<\/h2>\r\n\t\t\t<div class=\"case-study-counters__main\">\r\n\t\t\t\t\t\t\t\t\t<div class=\"case-study-counter-item\">\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='87'>87<\/span>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__type\">%<\/div>\r\n\r\n\t\t\t\t\t\t<div class='case-study-counter-item__content'><p>increase in coaching time per agent<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"case-study-counter-item\">\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='40'>40<\/span>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__type\">%<\/div>\r\n\r\n\t\t\t\t\t\t<div class='case-study-counter-item__content'><p>reduction in short term sick over a 12 month period<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"case-study-counter-item\">\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='18'>18<\/span>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__type\">app interactions<\/div>\r\n\r\n\t\t\t\t\t\t<div class='case-study-counter-item__content'><p>per agent<br \/>\nevery month<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"case-study-counter-item\">\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='98'>98<\/span>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__type\">%<\/div>\r\n\r\n\t\t\t\t\t\t<div class='case-study-counter-item__content'><p>of opportunities to redeploy available time are taken<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"case-study-counter-item\">\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='14.5'>14.5<\/span>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__type\">%<\/div>\r\n\r\n\t\t\t\t\t\t<div class='case-study-counter-item__content'><p>increase in adherence<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<div class=\"case-study-counter-item\">\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__number\">\r\n\t\t\t\t\t\t\t<span data-countup-number='30'>30<\/span>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t<div class=\"case-study-counter-item__type\">hours<\/div>\r\n\r\n\t\t\t\t\t\t<div class='case-study-counter-item__content'><p>saved through automated reporting each month<\/p>\n<\/div>\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":22,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-16419","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16419","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=16419"}],"version-history":[{"count":3,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16419\/revisions"}],"predecessor-version":[{"id":17795,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16419\/revisions\/17795"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/22"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=16419"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}