{"id":15889,"date":"2023-09-25T13:56:18","date_gmt":"2023-09-25T12:56:18","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=15889"},"modified":"2026-03-24T14:11:31","modified_gmt":"2026-03-24T14:11:31","slug":"optimisation","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/platform\/optimisation\/","title":{"rendered":"Schedule Optimization"},"content":{"rendered":"    <style>\r\n        #qstory-block_74635609f3355e364f701aa0979d8810 {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_74635609f3355e364f701aa0979d8810\" class=\"qstory-block-platform-top-banner\" >\r\n\t<div class=\"platform-top-banner\">\r\n\t\t<div class=\"platform-top-banner__inner\">\r\n\t\t\t<div class='platform-top-banner__content-top heading-small'><h1>Schedule Optimization Software<\/h1>\n<h2>Find the gaps, keep SLAs on track<\/h2>\n<p><span style=\"font-weight: 400;\">QStory\u2019s AI platform helps you build a more effective customer service operation by continually optimising your schedule, not just on-the-day, but proactively from the moment it\u2019s published. Using hundreds of algorithms to reforecast, the platform works interval-by-interval to move agents between queues during busy periods and unlock underused capacity when things are quiet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That hidden capacity is automatically assigned to high-value offline activities \u2013 like coaching, training, 1:1s, or meetings \u2013 or even offered as time-off, all based on real customer demand, forecast accuracy, and agent availability.<\/span><\/p>\n<p><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"#demo_form\">Request demo<\/a><\/p>\n<\/div><div class='platform-top-banner__btn'><a href='#demo_form' class='btn' >Request demo<\/a><\/div>\t\t\t\t<div class=\"platform-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/platform-banner.png' alt='' loading='lazy' class='animateme' data-when='enter' data-from='1' data-to='0' data-translatey='40' data-easing='easeinout'\/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_885ec22e0d63f59555e88f5fc908f1aa\" class=\"qstory-block-planning-image-content\" >\r\n\t<div class=\"planning-image-content\">\r\n\t\t<div class=\"planning-image-content__inner\">\r\n\t\t\t<div class=\"planning-image-content__main \">\r\n\t\t\t\t<div class=\"planning-image-content__content\"><h2>Better schedules, better outcomes for all<\/h2>\n<p><span style=\"font-weight: 400;\">A constantly optimized schedule means better options for everyone. Your teams gain autonomy with the ability to make changes to their working hours that actually improve schedule fit. Your leaders gain time to focus on their people and the assurance that service levels are protected.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Meanwhile for your real-time teams, it means less firefighting. With threats mitigated proactively and agents moved between queues automatically to cover service levels, their day is about managing the truly unexpected, not just coping with foreseeable issues.<\/span><\/p>\n<\/div>\r\n\t\t\t\t<div class='planning-image-content__btn'><a href='#demo_form' class='btn' >Request demo<\/a><\/div>\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"planning-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Schedule-optimisation.svg\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-300\" data-easing=\"easeinout\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/themes\/qstory\/acf-blocks\/planning-image-content\/assets\/planning-benefits-bg.webp\" alt=\"\" loading=\"lazy\" class=\"bg-1\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-100\" data-easing=\"easeinout\"\/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_b1688e901d5e230598c242ac512e25c5\" class=\"qstory-block-planning-impact\" >\r\n\t<div class=\"planning-impact\">\r\n\t\t<div class=\"planning-impact__inner\">\r\n\t\t\t<div class=\"planning-impact__main \">\r\n\t\t\t\t<div class=\"planning-impact__content\"><h2>Acting Fast to<br \/>\nMake an Impact<\/h2>\n<p>QStory\u2019s AI continually assesses data, making rapid calculations and automatically rolling out updates\u2013all while keeping other systems up to date.<\/p>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"planning-impact__img-wrapper\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/planning-acting-fast.webp\" alt=\"\" loading=\"lazy\" class=\"main\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/planning-acting-fast-mobile.webp\" alt=\"\" loading=\"lazy\" class=\"mobile\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":16,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15889","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15889","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=15889"}],"version-history":[{"count":31,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15889\/revisions"}],"predecessor-version":[{"id":17778,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15889\/revisions\/17778"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/16"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=15889"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}