{"id":15819,"date":"2023-09-21T14:45:50","date_gmt":"2023-09-21T13:45:50","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=15819"},"modified":"2026-03-24T14:21:36","modified_gmt":"2026-03-24T14:21:36","slug":"achieving-compliance","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/solutions\/achieving-compliance\/","title":{"rendered":"Achieving Compliance"},"content":{"rendered":"    <style>\r\n        #qstory-block_3dae513fe401289602a15cb44fa849e0 {\r\n                    }\r\n    <\/style>\r\n    \r\n<div id=\"qstory-block_3dae513fe401289602a15cb44fa849e0\" class=\"qstory-block-planning-top-banner\" >\r\n\t<div class=\"planning-top-banner\">\r\n\t\t<div class=\"planning-top-banner__inner\">\r\n\t\t\t<div class='planning-top-banner__content-top heading-small'><h1>Achieve Contact Center Compliance<\/h1>\n<h2>Hitting service levels, nailing compliance<\/h2>\n<p>Agent compliance training is more than just a box-ticking exercise. It\u2019s a chance to stay ahead in the industry. In some cases, it&#8217;s a legal requirement\u2014and if your agents aren\u2019t up to date, you could face a hefty penalty.<\/p>\n<p>So, how do you keep customers happy and make sure mandatory training is completed?<\/p>\n<\/div>\t\t\t\t<div class=\"planning-top-banner__img\">\r\n\t\t\t\t\t<img src='https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Compliance-1.svg' alt='' loading='lazy' \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>\n\n\r\n<div id=\"qstory-block_6ba599837166f12a6ba7280c43c620b5\" class=\"qstory-block-planning-image-content\" >\r\n\t<div class=\"planning-image-content\">\r\n\t\t<div class=\"planning-image-content__inner\">\r\n\t\t\t<div class=\"planning-image-content__main \">\r\n\t\t\t\t<div class=\"planning-image-content__content\"><h2><\/h2>\n<h2>Maximize training, minimise downtime<\/h2>\n<p>QStory makes it easy to guarantee your agents complete their compliance training while consistently hitting SLAs. Our platform balances live contact volumes with actual staffing levels. The result is that your agents remain available to your customers, with pockets of time automatically repurposed to carry out compliance training.<\/p>\n<p>QStory seamlessly slots into your Learning Management System to track each agent\u2019s training progress. The platform automatically arranges training sessions during free time when agents would otherwise be idle.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\r\n\t\t\t\t<div class='planning-image-content__btn'><a href='#demo_form' class='btn' >Request demo<\/a><\/div>\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"planning-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Compliance-2.svg\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-300\" data-easing=\"easeinout\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/themes\/qstory\/acf-blocks\/planning-image-content\/assets\/planning-benefits-bg.webp\" alt=\"\" loading=\"lazy\" class=\"bg-1\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-100\" data-easing=\"easeinout\"\/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_95e634f64fc236fbf63ef930306bbb72\" class=\"qstory-block-operations-testimonial\" >\r\n\t<div class=\"operations-testimonial \">\r\n\t\t<div class=\"operations-testimonial__inner scrollme\">\r\n\t\t\t<div class=\"operations-testimonial__content operations-testimonial__content--centered\">\r\n\t\t\t\t<span class=\"operations-testimonial__quote qstory-icon animateme\" data-icon=\"quote\" data-when=\"enter\" data-from=\"0.35\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><\/span>\r\n\t\t\t\t<div class=\"operations-testimonial__text animateme\" data-when=\"enter\" data-from=\"0.45\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><p>We need to evidence 15 hours of FCS approved training per colleague per year. It was a massive challenge to get this done, and in fact we never did, but now QStory handles it.<\/p>\n<\/div>\r\n\t\t\t\t<div class=\"operations-testimonial__stars animateme\" data-when=\"enter\" data-from=\"0.55\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\">\r\n\t\t\t\t\t<span class=\"sr-only\">Rating: <\/span>\r\n\t\t\t\t\t<span class=\"bg\"><\/span>\r\n\t\t\t\t\t<span class=\"rating\" style=\"width:100%\"><\/span>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class='operations-testimonial__name animateme' data-when='enter' data-from='0.70' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>L&#038;D Manager<\/div><div class='operations-testimonial__role animateme' data-when='enter' data-from='0.80' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>Insurance company<\/div>\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"operations-testimonial__img-wrapper\">\r\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"795\" height=\"741\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial.webp\" class=\"main\" alt=\"\" srcset=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial.webp 795w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial-600x559.webp 600w, https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/09\/operations-testimonial-768x716.webp 768w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15819","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15819","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=15819"}],"version-history":[{"count":42,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15819\/revisions"}],"predecessor-version":[{"id":17787,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15819\/revisions\/17787"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=15819"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}