{"id":15750,"date":"2023-09-20T13:01:50","date_gmt":"2023-09-20T12:01:50","guid":{"rendered":"https:\/\/qstory.ai\/us\/?page_id=15750"},"modified":"2026-03-24T14:34:45","modified_gmt":"2026-03-24T14:34:45","slug":"shrink-your-shrinkage","status":"publish","type":"page","link":"https:\/\/qstory.ai\/us\/solutions\/shrink-your-shrinkage\/","title":{"rendered":"Reducing Shrinkage"},"content":{"rendered":"\r\n<div id=\"qstory-block_63184ed5a7881d4df008e8332c72b4b8\" class=\"qstory-block-case-study-content-quote\" >\r\n\t<div class=\"case-study-content-quote case-study-content-quote--alt\" style=\"--accent-color:;\">\r\n\t\t<div class=\"case-study-content-quote__inner \">\r\n\t\t\t<div class=\"case-study-content-quote__main heading-small\">\r\n\t\t\t\t<h1>Reducing contact center shrinkage<\/h1>\n<h2><span style=\"font-weight: 400;\">Shift planned shrinkage into idle time<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Call center shrinkage has a substantial impact on your organization\u2019s bottom line. While some shrinkage is unavoidable, it can be better managed through smarter scheduling. QStory\u2019s AI platform proactively identifies idle time in agents\u2019 schedules, enabling you to move planned shrinkage allowances for activities such as compliance training, coaching and 1-2-1s into these windows.<\/span><\/p>\n<p>&nbsp;<\/p>\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"case-study-content-quote__quote\">\r\n\t\t\t\t<span class=\"case-study-content-quote__icon qstory-icon \" data-icon=\"quote\" data-when=\"enter\" data-from=\"0.35\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><\/span>\r\n\t\t\t\t<div class=\"case-study-content-quote__text \" data-when=\"enter\" data-from=\"0.45\" data-to=\"0\" data-translatey=\"500\" data-opacity=\"0\" data-easing=\"linear\"><p>The ROI was almost instant, we have been able to reduce our shrinkage as forecasted in the business case, helping our organization reduce cost and improve efficiency. QStory really did deliver on its promise!<\/p>\n<\/div>\r\n\t\t\t\t<div class='case-study-content-quote__name ' data-when='enter' data-from='0.70' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>Planning Manager<\/div><div class='case-study-content-quote__role ' data-when='enter' data-from='0.80' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'>CGI<\/div><div class='case-study-content-quote__logo' data-when='enter' data-from='0.85' data-to='0' data-translatey='500' data-opacity='0' data-easing='linear'><img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"70\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2023\/10\/client-cgi.webp\" class=\"attachment-medium size-medium\" alt=\"\" \/><\/div>\r\n<span class=\"qstory-icon case-study-content-quote__decorator case-study-content-quote__decorator--mobile\" data-icon=\"triangle\"><\/span>\r\n\t\t\t<\/div>\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t<span class=\"qstory-icon case-study-content-quote__decorator case-study-content-quote__decorator--desktop\" data-icon=\"triangle\"><\/span>\r\n\t<\/div>\r\n<\/div>\n\n\r\n<div id=\"qstory-block_0f5d819703e78c8dc7455da8b0a3ecdd\" class=\"qstory-block-platform-image-content\" >\r\n\t<div class=\"platform-image-content\">\r\n\t\t<div class=\"platform-image-content__inner\">\r\n\t\t\t<div class=\"platform-image-content__main \">\r\n\t\t\t\t<div class=\"platform-image-content__content\"><h2><span style=\"font-weight: 400;\">Gain visibility, drive performance, improve occupancy<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">QStory goes beyond simply identifying idle time, it actively protects service levels while unlocking opportunities to reduce shrinkage and increase occupancy. Real-time nudges keep agents on track, cutting excess time in activities like after-call wrap and improving support when issues arise. With the Why Detector\u2019s natural language analysis, managers uncover the root causes of lost time and act quickly to resolve them. The result: tighter control, higher productivity, and a more responsive operation.<\/span><\/p>\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link has-text-align-center wp-element-button\" href=\"mailto:hello@qstory.ai\">Contact us<\/a><\/div>\n<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t<div class=\"platform-image-content__img-wrapper scrollme\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/uploads\/sites\/2\/2025\/09\/Reducing-shrinkage-image.svg\" alt=\"\" loading=\"lazy\" class=\"main animateme\" data-when=\"enter\" data-from=\"1\" data-to=\"0\" data-translatey=\"300\" data-easing=\"easeinout\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/qstory.ai\/us\/wp-content\/themes\/qstory\/acf-blocks\/platform-image-content\/assets\/2x\/platform-future-bg.webp\" alt=\"\" loading=\"lazy\" class=\"bg-1\" data-when=\"enter\" data-from=\"0.75\" data-to=\"0\" data-translatex=\"-100\" data-easing=\"easeinout\"\/>\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/div>\r\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":20,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-15750","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/comments?post=15750"}],"version-history":[{"count":39,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15750\/revisions"}],"predecessor-version":[{"id":17793,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/15750\/revisions\/17793"}],"up":[{"embeddable":true,"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/pages\/20"}],"wp:attachment":[{"href":"https:\/\/qstory.ai\/us\/wp-json\/wp\/v2\/media?parent=15750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}