Barry Jones, caught up with Enova International’s Jodi Maffitt to find out how implementing QStory transformed their 600-agent contact center operations in the US.

At CCA’s Raising the Bar Annual Summit in Manchester, QStory hosted an industry panel on a critical mandate for modern operations: creating true workforce agility.

Earlier this year, QStory & Nationwide Building Society proudly received a Partnership Award at The Forum Awards. We recently caught up with The Forum to discuss key learnings from the awarded project and what’s next for enterprise workforce management.

QStory’s CEO & Co-Founder, Fiona Coleman, had the pleasure of collecting a Frost & Sullivan Best Practice Recognition award whilst attending Frost & Sullivan’s Executive Leadership Banquet in Orlando.

On Wednesday, May 13th 2026, we gathered in London to mark a major milestone: 10 year anniversary of QStory.

Fiona Coleman, QStory Co-Founder & CEO, explores the rising financial costs of Agentic AI and the strategic necessity of balancing autonomous technology with a valued human workforce.

Watch the full showcase of QStory’s Back Office platform, demonstrating our Work Item Manager, a ‘back office ACD’.

Because, after all, customers don’t operate in siloes, and crises don’t unfold in tidy, departmental ‘buckets’.

David Preece, Pre-Sales Consultant at QStory, and 28-year veteran of the contact centre planning industry, shares his thoughts…