QStory has removed the rigmarole of keying in absence information into our WFM System. The real time analysts are now freed up to tackle real time issues rather than being over consumed with admin tasks.

Craig Lee
Former Planning Manager
This shows how IDA fits alongside WFM to complete the loop
Well it’s NOT forecasting, and it’s NOT scheduling, so if it isn’t Workforce Management (WFM) what is it? The best way to describe Intraday Automation (IDA) is to say “its the link between an efficient schedule and a productive reality”.
QStory has removed the rigmarole of keying in absence information into our WFM System. The real time analysts are now freed up to tackle real time issues rather than being over consumed with admin tasks.
Craig Lee
Former Planning Manager