HR and Learning & Development

HR plays a pivotal role in the contact centre, finding, onboarding, training and retaining staff. Attrition is typically high in our industry, but much can be done, using the QStory platform to help agents fit their work around their personal lives without jeopardising the service to the customers.

Tell me more

HR and Learning & Development

HR plays a pivotal role in the contact centre, finding, onboarding, training and retaining staff. Attrition is typically high in our industry, but much can be done, using the QStory platform to help agents fit their work around their personal lives without jeopardising the service to the customers.

Tell me more

A new way to connect with staff

Our smartphone app has revolutionised how agents relate to the organisation. For the first time, they have all their information at their fingertips, day and night; schedules, KPIs, holidays, messages, ability to move or swap their shifts and breaks, volunteer for overtime, see their time banked or what time they have to make up.

Genuine employee empowerment

Overwhelmingly agents using our smartphone app love the flexibility that their company has given to them. It’s true employee empowerment; work/life balance for the agents with the added benefit that the customer experience is protected. That’s QStory’s secret sauce.

More time for L&D

The Intraday Automation platform finds available time which will not be needed to serve the customer, this is then used for more productive activities, such as training programmes ensuring agents skills are kept relevant and at the highest level to serve the customers.